Referral Coordinator II

Overview

Essential Functions:

Provides administrative support and coordination for all aspects of patient care for new patients. Coordinates new patient consultations with referring offices. Serves as a single point of contact for both referring offices and new patients. Obtains accurate patient demographics, insurance, medical records, images/CDs and PCP referral. Schedules new patient consults based on diagnosis, acuity and Provider availability. Reschedules as necessary. Using the electronic record, alerts Nurse Navigators, Financial Counseling, Clinical Trials and Registration of the new consultation.

Answers and returns calls from both patients and referring office in a timely manner. Demonstrates competence in performance of duties related to data collection. Demonstrates competency in using computer systems, office equipment and resources to facilitate new patient intake. Performs other duties as assigned. Complies with all policies and standards.

High School Diploma required.

Can this role accept experience in lieu of a degree?

No

Scheduling experience in administrative medical office setting 3-5 years required

• Strong communication and organization skills.
• Ability to manage multiple projects and tasks at once.
• Attention to detail.
• Ability to problem-solve.
• Possess time management skills.

The General Hospital Corporation is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.