Account Manager

Prompt Well is an AI-native healthcare engagement company that revolutionizes how health plans, providers, and healthcare organizations connect with patients. By automating the healthcare digital marketing stack, Prompt Well delivers personalized and dynamic outreach that drives impactful patient engagement. The platform leverages healthcare-specific intelligence, proprietary data, and human-centered design to create tailored and scalable experiences. With a focus on improving member engagement, satisfaction, and program utilization, Prompt Well ensures timely and relevant communication across multiple channels, including email, SMS, and direct mail.

Headquartered in Boston, Prompt Well is dedicated to enhancing healthcare outcomes through innovative technology and meaningful patient journeys.

We’re looking for an Account Manager who will own and grow relationships with our health plan, provider, and digital health clients.

This is not a passive account maintenance role. You will act as a strategic partner, an operator, and an internal advocate, translating client goals into high-performing engagement programs and actionable insights. While our clients operate in healthcare, we welcome candidates from a wide range of Account Management, Customer Success, CRM, and SaaS backgrounds. What matters most is your ability to apply structured thinking, data fluency, and client leadership to a healthcare context where engagement supports care delivery, quality measures, and member outcomes.

• Own client relationships by leading onboarding, implementation, optimization, renewals, and day-to-day communication for a portfolio of health plan, provider, and digital health clients.
• Orchestrate engagement programs by configuring and managing omni-channel journeys that support awareness, care gap closure, utilization, and program participation across member populations.
• Translate goals into execution by turning client priorities into clear requirements and coordinating delivery across Product, Engineering, and Operations.
• Surface and explain insights by analyzing engagement performance and connecting results to downstream outcomes, including quality measures such as HEDIS and Star Ratings.
• Build for scale by identifying risks and opportunities, contributing to playbooks and reporting frameworks, and improving how success is measured as the company grows.

• 3 to 5+ years of experience in Account Management, Customer Success, CRM, marketing platforms, or related roles in healthcare operations or digital health settings.
• Experience in healthcare, health-tech, digital health, or other regulated industries is a plus, but not required.
• Strong project management and stakeholder coordination skills.
• Comfort working with performance data and KPIs, including engagement metrics and outcomes-adjacent measures.
• Excellent communication skills that are clear, empathetic, structured, and able to set expectations.

• Comfortable operating in ambiguity and building structure where it does not yet exist.
• Curious and self-directed, with the ability to ramp quickly on healthcare concepts and apply them pragmatically.
• Detail-oriented but outcome-focused. You care about impact, not just activity.
• Excited to apply your skillset to complex problems with real-world consequences.
• Collaborative team player who enjoys partnering across functions to solve problems and deliver strong outcomes.

• You’ll build fluency in how member engagement supports care delivery, quality measures, care gap closure, and utilization.
• Over time, you’ll develop comfort working with healthcare-specific metrics and operating in regulated communication environments, with support from the team and leadership.

• Opportunity to shape a rapidly growing company redefining healthcare engagement.
• Direct collaboration with product and leadership, where your insights influence strategy.
• A culture that values clarity, design, measurable outcomes, and putting members first.
• Remote-friendly work, competitive compensation, and meaningful room to grow.