Partner Success Manager

Are you passionate about making a meaningful impact in women’s mental health care? Here’s your chance to be a vital part of Family Well’s mission to enhance access to high-quality, equitable, and affordable mental health services for women across the U.S.

Family Well Health is an AI-enabled mental health start-up dedicated to solving the women’s mental health crisis by seamlessly embedding high quality, equitable, & affordable mental health care into OB/Gyn practices. Family Well provides comprehensive virtual mental health services designed specifically for integration into women’s health practices and health systems. Family Well’s model delivers evidence-based mental health support throughout the full reproductive lifecycle—from fertility through menopause—using the proven Collaborative Care Model (CoCM).

Following our recent $8M Series A funding, we’re expanding nationwide and seeking exceptional talent to join our mission-driven team.

As a Partner Success Manager, you will play a pivotal role in ensuring the satisfaction, engagement, and growth of Family Well’s partnerships. You’ll be responsible for the ongoing management and success of partner relationships, serving as a trusted advisor and strategic collaborator. Working closely with clinicians, clinical and administrative leadership, and other key stakeholders, you will deeply understand partner needs, provide proactive support and guidance, and drive program adoption, utilization, and long-term expansion.

Director of Partner Success

Starting at $80,000 annually, to be determined based on experience

Located in the Boston, MA area and open to travel

• Serve as the primary liaison for partner clinics and health systems, acting as their advocate and trusted point of contact. Gather and share partner insights, feedback, and success stories to guide program enhancements and ensure alignment with clinical and operational goals.
• Conduct regular field visits (approximately one-three days per week) to engage clinic leadership, providers, and staff - strengthening relationships, sharing program updates, and identifying opportunities to optimize workflows and partnership outcomes.
• Facilitate ongoing partnership meetings with key stakeholders, providing data-informed updates, discussing challenges and opportunities, and collaborating on strategies that drive mutual success.
• Build and maintain strong, trust-based relationships with clinicians and healthcare professionals, serving as a consultative resource to improve program adoption, operational efficiency, and patient impact.
• Collaborate with the Partner Success Director to manage key stages of the partner lifecycle. This includes supporting early partner engagement and relationship development through implementation and onboarding. The Partner Success Director leads implementation, onboarding, and long-term partnership strategy, while the Partner Success Manager provides ongoing support and relationship management as partnerships stabilize.
• Support the Partner Success Director in managing patient repair efforts by maintaining clear, proactive communication with clinic partners to resolve escalations or concerns and preserve strong, trusting relationships.

• Serve as the voice and advocate for our partners, representing their perspectives and priorities across internal teams. Synthesize insights and feedback from key stakeholders to shape strategic direction and drive continuous improvement.
• Collaborate on the creation of partner enablement resources, including training materials, knowledge bases, case studies, and success stories that highlight best practices and outcomes.
• Develo…