Patient Service Coordinator

We are seeking a Patient Service Coordinator to join our team and provide front desk and administrative support in a busy medical practice. This role is responsible for patient check-in and check-out, appointment scheduling, and assisting providers with complex administrative issues, while ensuring compliance with HIPAA guidelines and delivering excellent customer service.

• Perform all check-in and check-out functions in accordance with MGH/MGPO Front Desk Standards of Operations.
• Maintain confidentiality and privacy consistent with HIPAA guidelines.
• Provide support and information to providers to resolve complex administrative patient issues.
• Triages and manages complex telephone calls with professionalism and courteous customer service skills.
• Serve as a resource to team members in revenue enhancement activities, including registration verification, co-payment collection, cash management, and encounter form reconciliation.
• Schedule patient appointments and procedures using Epic systems (Cadence and Epic Clinical).
• Manage Epic In Baskets and Work queues.
• Coordinate and track appointments via Epic Follow Up Work Queue Lists.
• Assist with training and orientation of new staff as needed.
• Perform other tasks to facilitate patient flow and enhance the quality of service.

• High school diploma or equivalent.
• Prior experience in a healthcare administrative or patient services role.
• Strong knowledge of HIPAA guidelines and confidentiality practices.
• Proficiency with Epic systems (Cadence, Epic Clinical, In Baskets, Work queues).
• Excellent communication and customer service skills.
• Ability to multitask and manage complex administrative issues in a fast-paced environment.
• Must have at least 2 years of recent experience in the specialty within the past 2 years.

• Experience in a hospital or large medical practice setting.
• Familiarity with revenue cycle activities such as co-payment collection and encounter reconciliation.
• Training or mentoring experience with new staff.

• None required; certifications in healthcare administration or Epic systems are a plus.