Clinical Site Representative

About Us

At Prenuvo, we are on a mission to flip the paradigm from reactive "sick-care" to proactive health care. Our award-winning whole body scan is fast (under 1 hour), safe (MRI has no ionizing radiation), and non-invasive (no contrast). Our integrated hardware, software, and AI stack supports a patient-centric experience across our domestic and global clinics.

We are looking for a Clinical Site Representative to join our team. This project involves offering and studying Proactive Screening Whole-Body MRI Examinations ("Prenuvo Scans") in a Prenuvo-sponsored clinical study operated out of the Hercules Research Center site at 118 Arsenal Yards Blvd, Watertown, MA 02472. This is an on-site location, so candidates from the Boston area or those willing to relocate are preferred.

Candidates should reside within up to a 45-minute commuting distance from the clinic site.

Help reshape the world through proactive healthcare while working with cutting-edge technology and high-performing teams with deep expertise.

As a Clinical Site Representative, you will conduct consultative pre-recruitment calls with potential patient participants interested in undergoing the Prenuvo scan and participating in the research study. You will prescreen their eligibility based on predefined inclusion and exclusion criteria, and follow up to schedule formal on-site study recruitment, enrollment and scanning appointments with the clinical Research and Clinical Teams. You will ensure a smooth and positive experience for participants after booking their appointments, including on-site check-in and post-scan follow-up, prioritizing their well-being throughout the process.

• Consultative Pre-recruitment/Prescreening calls
  • Handle incoming inquiries (phone, chat, email) about the clinical research study and Prenuvo scans
  • Provide information and answer questions about the study and medical services, and clarify candidacy to participate
  • Schedule on-site study recruitment, enrollment and scanning for eligible candidates
• Administrative Tasks
  • Handle patient appointment reminder calls
  • Respond to patient emails and requests
  • Maintain clinic cleanliness, organization, and supplies
• Patient Support
  • Assist with pre-scan questions and medical intake forms
  • Address post-scan processes, questions and concerns
  • Troubleshoot issues and send out scan reports
• Pre-scan Patient Outreach
  • Appointment reminders
  • Safety and health/medical intake form completion status reviews and reminders prior to arrival
• Patient Arrivals & Intake
  • Verify patient identity and perform standard intake processes
  • Assist with medical intake form completion
  • Ensure patients are comfortable and well-informed regarding what to expect during the scan
  • Communicate with the MRI Technicians
  • Assist patients with report access and app installation issues, as needed
• Patient Post Scan Support
  • Perform standard check-out processes
  • Explain next steps to patient-participants
  • Assist with Nurse Practitioner results-review call scheduling
  • Coordinate report distribution and health practitioner communication

• Experience with patient care, such as a background in nursing, could be an asset
• Prior experience in customer service would be a benefit
• Strong, outgoing team players with genuine empathy for patients
• Reliable, self-motivated and able to work in a fast-paced environment
• Strong interpersonal skills and the ability to communicate professionally with patients, coworkers, management, and medical professionals
• Fast learner who retains information and adapts quickly
• Ability to multitask and prioritize in a fast-paced environment
• Professionalism and a welcoming demeanor while upholding patient privacy and confidentiality
• Understanding and emphasis on patient privacy and confidentiality
• Exceptional time management, sound judgment, and ability to multitask
• Passion for the Prenuvo clinical mission and the scientific endeavor of the study

• First: we are Pioneers
• Second: we are Platform-Builders
• Above all: we are Patients

• An avenue to make a positive impact on people’s lives and their health
• Prenuvo provides free, whole-body scans to each team member
• Growth opportunities and diverse career…