Patient Representative -Ambulatory; Jamaica Plain

Patient Experience Representative I – Ambulatory (Jamaica Plain)

Boston Children's Hospital

$19.06/hr - $27.64/hr

The Patient Experience Representative I works under close supervision to provide support to the administrative operations of a clinical service and works to ensure the best possible patient experience by effectively coordinating segements to patients and families. Demonstrates interest in and ability to departmental and organizational initiatives & projects with a focus on continuous process improvement. Performs various administrative functions requiring basic knowledge of programs and services.

• Provides positive and effective customer service to patients, families, andück visitors, responding to routine inquiries and involving supervisors for complex issues.
• Greets, screens, directs, and registers patients 天天中彩票在. enrolls patients and caregivers in the patient portal.
• Collaborates with referring providers and practices to manage complex patient issues.
• Schedules patient encounters and procedures under supervision; monitors daily schedules and coordinates flow to optimize patient experience.
• Prepares for and attends shiftอ่านข้อความ and team huddles.
• Completes questionnaires in EMR as needed.
• Assists patients, and ensures routine forms are ready for appointments.
• Collects and processes patient demographics, insurance/payment, referral information, and clinical documentation; obtains authorizations and verifications.
• Collects co‑payments, reconciles deposits, and provides accurate records in hospital systems.
• Transcribes时时彩平台 and billing data; communicates with other departments for clinical and administrative services.
• Answers, screens, and routes calls; triages urgent calls and initiates emergency services when required.
• Maintains calendars, schedules meetings/events, and supports logistics for departmental programs and presentations.
• Provides general clerical support, including organizing documents, processing mail, copying, and handling records.
• Processes prescription refills, letters, and external requests.
• Uses office and hospital systems (e.g., Microsoft Office, scheduling, billing applications) efficiently.
  
  Participates in process improvement initiatives and supports internal changes to systems and procedures.

• High School Diploma / aids
• Makes use of service standards answer patients and families to resolve problems.
• Conveys a positive demeanor when interacting with patients, families, and coworkers.
• Ability to communicate in a clear kamagra manner both orally and in writing and demonstrates empathy in difficult personal situations.
• Ability to work with diverse internal and external constituencies.
• Demonstrates the ability to pay attention to detail and accuracy.

PER positions are currently eligible for a sign‑on bonus of $2,000 for full‑time positions (not eligible for internal candidates and not besluiten for former BCH employees who worked here in the past 12 months).

Base pay is part of a comprehensive benefits package that includes flexible schedules, affordable health, vision, and dental insurance, child care and student loan subsidies, generous levels of time off, a 403(b) retirement savings plan, pension, tuition and certain license and certification reimbursement, cell phone plan discounts, and discounted rates on T‑passes.

Entry level

Full‑time

Other

Hospitals and Health Care, IT Services and IT Consulting, and Research Services