Patient Access Liaison; hybrid
Job in
Boston, Suffolk County, Massachusetts, 02298, USA
Listed on 2026-01-31
Listing for:
Boston Children’s Hospital
Full Time
position Listed on 2026-01-31
Job specializations:
-
Healthcare
Healthcare Administration, Medical Receptionist, Medical Office, Health Communications
Job Description & How to Apply Below
Position Summary / Department Summary
Patient Access Liaison. Monday
- Friday 9:30am-6:00pm hybrid
- Provides centralized scheduling services for a BCH Specialty Department Contact center.
- Performs tasks to meet patient access, scheduling, and patient satisfaction goals.
- Interacts with patients and families via telephone to provide information in response to inquiries.
- Identify caller’s needs, clarifies information, and provides centralized registration and scheduling for service options of primary care and specialty care.
- Registers patients by collecting patient and insurance information.
- Gathers pertinent information for prescription and refill requests.
- Receives routine complaints and issues during telephone calls. Replies with the appropriate predetermined response. Elevates non-routine issues to supervisor for further action.
- Attends and participates in team meetings as required. Contributes by making suggestions for process improvements.
Education
- High School Diploma / GED
- 1 year of related experience, i.e., customer service experience, preferably in a call center environment or healthcare setting.
- Scheduling experience in a healthcare setting.
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