Manager of Business Development and Outreach

Community Servings' mission is to actively engage the community to provide medically tailored, nutritious, scratch-made meals to chronically and critically ill individuals and their families. In addition, we are committed to prioritizing racial and economic justice and health equity in all our programs and business practices.

We are a dynamic and fast-growing agency at the forefront of the "Food is Medicine" field, providing over 1M medically tailored meals annually to clients and their families experiencing illness and food insecurity in Massachusetts and Rhode Island. In addition, our work strongly focuses on supporting the regional local food system, delivering high-quality nutrition education to the community, and hosting an on-site food-service workforce development program.

Over the past 34 years, the agency has provided 13M+ free, scratch-made meals.

Reporting to the Senior Director of Strategy and Business Development and in collaboration with other agency staff, the Business Development and Outreach Managers will meet with new and existing healthcare contract and referral partners, including office managers, physicians, case managers, social workers, and others to build awareness, strengthen relationships, track and grow referral volume, and triage feedback.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Manage regularly scheduled meetings (in person and virtual) with new and existing healthcare contract and referral partners – developing agenda, preparing any collateral and reports, with an effort to grow client referrals and/or revenue
• Develop and cultivate a list of referral partners based on Community Servings referral data and external sources, with a particular focus on referrer populations that serve pregnant individuals, the pediatric population, and people living with HIV/AIDS, for example.
• Identify and staff opportunities for community outreach events to promote Community Servings’ nutrition programming
• Collaborate with the agency Program team to:
• Develop a process for ensuring easy access for referral partners and clients to our Medically Tailored Meals (MTM) program.
• Monitor trends in referrals and tracking of incoming referrals.
• Triage any referral submission issues.
• Keep up to date on programmatic changes.
• Establish and maintain outreach schedule for themselves as well as Community Servings content experts (for example, the Registered Dietitian Nutrition team) in the community (both in-person and virtual). Venues could include referral partner meetings, community physician groups, hospital grand rounds or other CME opportunities, individual physician offices, community health centers and others as determined.
• Provide background information to Community Servings staff in advance of external speaking engagements.

• Collaborate with Community Servings Culinary team to develop a plan for referral partner lunches (both on-site and off-site)

• Collaborate with Grants team to manage population-specific grant requirements.

• In collaboration with the Communications team, implements communication strategies designed to promote Community Servings awareness in the healthcare community. This may include:
• Developing content of communication materials
• Event planning
• Newsletter/e-communications development
• Assist CS staff with development of material for external presentations to a referrer audience including description of services and areas of distinction, etc.

• Identify opportunities for Community Servings clinical staff to present at Continuing Medical Education (CME) events within the referrer community.

• Maintain and synthesize feedback as needed from referral partners for review by agency Program and Leadership team.

• Work with Data Analyst, Salesforce Administrator and other teams across the agency to implement referring provider database and other tracking tools to measure effectiveness of program.

• Maintain a collaborative, team relationship with peers and colleagues in order to effectively contribute to the working group’s achievement of goals and to help foster a positive work environment.

• Performs other similar job related duties as required or directed.

Qualif…