Administrative Patient Rep; hybrid Plastic & Oral Surgery

Overview

Position Summary/

Department Summary:

Join our acclaimed Department of Plastic and Oral Surgery and discover how your talents can change lives. The Department provides world-renowned plastic and maxillofacial care to 17,000 patients across Massachusetts, New England, and the world each year. At Boston Children’s Hospital, success is measured through providing the highest quality customer service while delivering excellent care. The Department has led innovations in areas including 3-D printing, simulated surgeries, facial reanimation, research and treatment for vascular anomalies.

This role supports the department as it continues to innovate and grow. The ideal candidate is motivated, hardworking, and able to multitask in a fast-paced environment; they are flexible and resourceful in high-priority situations to achieve superior patient care. Learn more about joining the team helping deliver life-changing care with the Plastic & Oral Surgery Department.

• Physician Support:
  Working with other team members to monitor the physicians’ clinical, operative, meeting, and personal schedule/calendar.
• Scheduling:
  Scheduling and registering patients for office visits and procedures. Obtaining and updating patient demographic, insurance, and primary care/referring doctor information.
• Physician and department liaison:
  Acting as the primary contact between the physician and patient families. Helping answer and resolve patient issues and concerns. Managing patient call volume; answering appointment requests and routing incoming calls to appropriate destination.
• Coordination of care:
  Acting as the face of the practice and managing every step of the patient’s care. Communicating the plan of care to the family.
• Clinic management:
  Preparing charts for physician’s clinics and checking patients in for various appointments. Organizing all patient information, including verifying insurance and obtaining required medical records and approved insurance referral authorizations on each patient. Logging updated information promptly and accurately.
• Administrative tasks:
  Patient correspondence, distributing incoming mail, sorting and uploading outside notes and radiographs into the patient’s medical record. Processing patient paperwork and requests and assisting in letter writing and various projects and tasks when needed.

• High School Diploma/ GED.

• Dental administrative and/or general medical surgical scheduling experience a plus.
• Basic customer service and computer skills.
• Strong communication skills.
• Ability to work with diverse internal and external constituencies.
• Demonstrates the ability to pay attention to detail and accuracy.

Schedule:

M- F, HYBRID, Shifts can be either 7:30am-8:30am- 4pm/5:00 pm. Location can be either Waltham or Boston.

This role is eligible for a $2,000 sign on bonus (not eligible for internal candidates and not eligible for former BCH employees who worked here in the past 2 years).

The posted pay range is Boston Children’s reasonable and good-faith expectation for this pay at the time of posting. Any base pay offer provided depends on skills, experience, education, certifications, and a variety of other job-related factors. Base pay is one part of a comprehensive benefits package that includes flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes.

Experience the benefits of passion and teamwork.