Coordinator, Patient Access

** Thank you for your interest in a career at Neighbor Health, formerly East Boston Neighborhood Health Center!
** As one of the largest community health centers in the country, Neighbor Health is proud to serve the greater Boston area with a strong commitment to the health and well-being of our patients and communities.
** Current Employees of*
* ** Neighbor Health**- Please use our  portal to apply for positions.

To learn more about working at Neighbor Health and our benefits, please visit out our .
** Time Type:
** Part time
** Department:
** Registration
* * All Locations:
** 10 Gove Street – Taylor Building
*
* Position Summary:

** As a customer service expert, you are a liaison for all patients seeking services  a member of the Patient Access Team you will be expected to interact in a professional, friendly and welcoming manner while capturing accurate information in order to provide a superior customer experience. The Patient Access Coordinator will be expected to book, cancel, reschedule, and check out appointments and answer phones according to the Registration department guidelines.

Essential Duties and Responsibilities:

* Check-out appointments and create follow up visits or recalls.
* Book, cancel and/or reschedule appointments as needed for patients walking in.
* Answer Phones.
* Document clear and concise telephone encounters or RX refill request and route appropriately.
* Navigate and document in the Electronic Medical Record (Epic), to access relevant and appropriate information.

Qualifications and Requirements:
* HS Diploma/GED.
* Minimum of 1 year customer service and/or administrative experience.
* Excellent written and verbal communication, judgement and problem solving skills.
* Bilingual fluency Spanish/English required.
* Knowledge of medical terminology and experience working with electronic medical record technology a plus.
* Proficient in Microsoft Office Suite.
** Pay Range**$19.55 up to $29.33 based on experience
* Neighbor Health opens our doors to people from all demographics and cultures. Our workforce is as diverse as the city we call home - in gender, race, ethnicity, sexual orientation, disability, religion, and age, as well as in cultural backgrounds, life experiences, thoughts, and ideas.
*** EEO & Accommodation Statement:
** Neighbor Health is an equal employment/affirmative action employer. We ensure equal employment opportunities for all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related characteristic. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail to  or call  to let us know the nature of your request
** Federal Trade Commission Statement:
** According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website. We do not ask or require downloads of any applications, or “apps.” Job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.
** E-Verify Program Participation Statement:
** Neighbor Health participates in the Electronic Employment Verification Program, E-Verify. As an E-Verify employer, all prospective employees must complete a background check before beginning employment.

Whether you're a nurse or physician providing direct care, a manager leading dedicated teams, or part of the essential support staff who keep our operations running smoothly — every role at Neighbor Health is vital. Together, we’re advancing medicine and delivering the best care experience for our patients and community!

There’s a reason Neighbor Health (formerly East Boston Neighborhood Health Center) is ranked as one of the **"Top Places to Work"
** by The Boston Globe. It's because we're committed to maintaining a supportive and welcoming environment — for both our employees and our patients — that reflects our mission and culture. We are proud to offer benefits that support you inside and outside of work.

We strive to offer a variety of schedules, a diverse and inclusive workforce, and a patient-driven purpose that supports our local community. Additionally, we utilize our Education & Training Institute as a resource for our large employee workforce who seek to broaden their skill base and advance their careers. We hope you consider joining our team!
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