Clinical Laboratory Manager - Pre and Post Analytics

Overview

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The General Hospital Corporation

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Description Summary

The Core Laboratory Clinical Manager, Pre/Post Analytics, reports to the MGB Director of Operations for the Clinical Laboratory and works in close collaboration with the Medical Directors. Functionally responsible for both the 24/7 administrative and technical operations of Central Processing and Reference Laboratory Sendouts. Central Processing consists of all laboratory functions prior to and after the testing process, including managing workflow and pre/post-analytical automation, specimen processing, specimen accessioning, reference lab interfaces and reporting and customer service.

Oversees all Pre and Post analytic activity on all shifts, in conjunction with the evening and night shift supervisors and reference laboratory Senior Technologist. Ensures that all activities, processes and policies are carried out in strict compliance with governmental regulations, licensing agency standards, and hospital policies and procedures. Will be responsible for day-to-day general management including staffing, schedules, payroll, performance management, training, education, development of policy and protocol, fiscal control, compliance, and safety.

• Directs the administrative, financial and technical activities in Central Processing and Sendouts lab on all shifts. Assigns work to and assures that prescribed procedures are followed by employees.
• Oversees and directs the work of the staff in the reference lab testing and resulting. Responsible for the development and management of a Core Lab customer service center.
• Manages salary and non-salary expenses including expense monitoring, variance analysis, OT analysis; leads and supports expense reduction initiatives.
• Creates and monitors systems/processes to ensure pre-analytic specimen integrity. Monitors workflow and productivity metrics to meet statistical goals. Responds to operational metrics that are out of acceptable limits with a focus on improvement and efficiency.
• Ensures appropriate staffing to support and accomplish departmental goals and objectives; provides for proper orientation, training, competency assessment and in-service education of staff; assigns work and provides for cross training as appropriate; monitors and supervises work to ensure compliance with established procedures, policies and standards; monitors quality and quantity of work performed in the laboratories.
• Responsible for and oversees HR related process such as hiring, corrective action and overseeing timely and meaningful performance evaluations of employees, either directly or through assigned supervisors.
• Responds to and investigates safety reports, including follow-up. Tracks issues and creates systems to address/correct them.
• Develops, implements, monitors and maintains systems to ensure the confidentiality and integrity of patient record/information.
• Manages workflow and workload to meet lab and department service goals. Defines service level goals and responds to specific customer service issues. In consultation with the Director of Operations and/or Medical and/or Lab Director, periodically reviews and revises workflows in order to improve quality and productivity, and to comply with current regulatory standards. Recommend new processes and procedures to leadership.
• Responsible for developing, reviewing and updating standard operating procedures on an annual basis.
• Ensures that all records and reports required of the laboratories are prepared and utilized in accordance with established policy; compiles and analyzes statistics relating to laboratory operations for use in completing required reports and…