Wellness & Recovery Specialist - Massachusetts Behavioral Health Line

Overview

Wellness & Recovery Specialist - Massachusetts

Peer Specialist Certification Required

Location: Massachusetts

Virtual: This role enables associates to work virtually full-time, with the exception of required in-person training sessions, providing maximum flexibility and autonomy. This approach promotes productivity, supports work-life integration, and ensures essential face-to-face onboarding and skill development.

Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law.

Work Shift: Sunday
- Thursday 9:00am– 5:30pm EST. (Training will be Monday-Friday 10 am - 6 pm EST)

A proud member of the Elevance Health family of companies,
Carelon Behavioral Health
, formerly Beacon Health Options, offers superior clinical mental health and substance use disorder management, a comprehensive employee assistance program, work/life support, specialty programs for autism and depression, and insightful analytics to improve the delivery of care.

We are looking for candidates to work on the new Massachusetts Behavioral Health Help Line with knowledge of behavioral health social services and insurance systems.

The Wellness & Recovery Specialist is responsible for providing peer support, engagement, connection, and follow-up to callers.

• Identifies opportunities for engagement of members and their families in forming a supportive, recovery network.
• Follows-up with member to collaborate on aftercare planning education, resolution of barriers, and service transitions.
• Acts as a resource for staff on decision making and problem solving.
• Initiates and maintains contact with assigned individuals to ensure member’s connection to services.

• Requires AA/AS and minimum of 2 years of experience in health services or behavioral health field or in a peer support services role; or any combination of education and experience, which would provide an equivalent background.
• Peer Specialist Certification in Massachusetts is Required.

• Knowledge of care-coordination and case management concepts strongly preferred.
• Capable of research and interpretation, knowledge of community resources in MA is strongly preferred.
• Crisis call center experience is preferred.
• Experience servicing all ages, youth, adults, and older adults is strongly preferred.
• Technology proficiency in MS Office is strongly preferred.
• Motivational Interviewing experience is strongly preferred.
• BA/BS or MBA preferred.
• Current certification as a recovery coach is preferred.

For candidates working in person or virtually in the below location, the hourly range for this specific position is $24.02 to $36.04

Massachusetts

In addition to your salary, Elevance Health offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The salary offered for this specific position is based on a number of legitimate, non-discriminatory factors set by the Company. The Company is fully committed to ensuring equal pay opportunities for equal work regardless of gender, race, or any other category protected by federal, state, and local pay equity laws.

• The salary range is the range Elevance Health in good faith believes is the range of possible compensation for this role at the time of this posting. This range may be modified in the future and actual compensation may vary from posting based on geographic location, work experience, education and/or skill level. Even within the range, the actual compensation will vary depending on the above factors as well as market/business considerations.
  
  No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee…