Patient Access​/Patient Representative

Position Summary/

Department Summary:

Float Central Registration/PER (hybrid)

• The Central Registration position will start remotely. As the role develops, there may be a future requirement to work on-site, so candidates should be open to this potential change for onsite availability.
• The position is 40 hours per week, Monday - Friday. Employees may select a consistent 8.5 hour shift between 7:00am - 7:00pm.
• If the position transitions to a traditional PER float role on-site, schedule flexibility will be required to support onsite shifts between 7:00am - 7:00pm, based on department needs. In the traditional PER Float role, travel to Boston, Brookline, and Jamaica Plain is required (all locations are accessible by public transportation).

This role is eligible for a $2,000 sign on bonus (
* Terms/taxes apply). We can be flexible on start date.

• Support Patient Registration across BCH.
• Clean up registration errors via ongoing work queue management, including missed or outdated information (birthdate, address, part of a name, etc.).
• Telephone outreach to patients and patient families.
• May also confirm demographics and add/update insurance information.

If transition to traditional PER Float Pool role, responsibilities may include:

• Customer Service
  • Demonstrating positive and effective customer service that supports departmental and hospital operations, patients and families.
  • Responding to routine inquiries about hospital protocol, policies and procedures.
  • Greeting, screening and directing patients, families and visitors.
  • May be required to rotate in departments with call centers.
• Patient Registration/Admissions/Discharge
  • May be required to collect height, weight and temperature and answer questionnaires in EMR.
  • With guidance, may prepare rooms for examinations and provide assistance to patients according to established procedures and instructions.
  • Recording and processing patient demographics, insurance/payment and referral information for all patient encounters.
  • Collecting all necessary clinical documentation and information. Transcribing code and patient treatment information into a billing system.
  • May collect, record and secure co-payments made by patients and families, reconcile payments and prepare deposits.
  • Obtaining required authorizations, referrals and verifications of insurance to compile patient and staff schedules.
• Scheduling
  • Scheduling patient encounters and procedures to coordinate with and across providers, departments and institutions.
  • Monitoring daily schedule and coordinating flow to optimize resource utilization and patient experience. Communicating with clinicians and/or supervisors and routing patients/visitors to maintain efficient patient/visitor flow.
• Administration
  • Answering, screening and routing telephone calls. Recording and forwarding messages and triaging calls for urgent information or assistance within scope of knowledge and authority.
  • Scheduling meetings, programs and events. Maintaining calendars for physicians/supervisors.
  • Assisting in organizing and scheduling conferences, seminars and other department-sponsored programs or events.
  • Providing routine clerical support as needed.
  • May collect and organize medical records, information, materials and supplies required for appointments.

High-school or GED diploma

Epic and customer service experience preferred

The posted pay range is Boston Children's reasonable and good-faith expectation for this pay at the time of posting.

Any base pay offer provided depends on skills, experience, education, certifications, and a variety of other job‑related factors. Base pay is one part of a comprehensive benefits package that includes flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T‑passes.

Experience the benefits of passion and teamwork.