Social Services Manager

Social Services Manager

Join to apply for the Social Services Manager role at Harbor Health Services, Inc.

Harbor Health Services, Inc. provided pay range: $79,100.00/yr - $/yr. The actual pay will be based on skills and experience — talk with your recruiter to learn more.

$2500.00 SIGN ON BONUS OFFERED!
* Harbor Health Services is an innovative, growing, mission-based organization that lives, serves and collaborates with our community members to achieve our mission to help individuals reach their full potential through access to local, affordable services that promote health.

Harbor Health also operates two Programs for All-Inclusive Care for the Elderly (PACE) in Mattapan and Brockton, providing comprehensive healthcare, transportation and social services for more than 580 frail elders who continue to live with dignity and independence in their community. To help further the mission of Harbor, we are looking for a talented Social Services Manager to join our team for the Elder Service Plans located in Mattapan and Brockton, MA.

Harbor Health offers an excellent, comprehensive benefits package including Health, Dental, Vision, Life, & Disability insurance, 403b Savings Plan, Generous Paid Time Off plus 11 additional Holidays and much more!

The Elder Service Plan Social Services Manager plays a pivotal role in the Harbor Program of All-Inclusive Care for the Elderly (PACE). This program provides comprehensive, community-based care to older adults, emphasizing their independence and quality of life. The Social Services Manager leads a team of social workers and social service professionals to meet the diverse and complex needs of participants across the program.

The Social Services Manager collaborates with all other departments and interdisciplinary professionals to ensure participants can live safely in the community.

As part of this role, the Social Services Manager must be a subject matter expert in geriatric care and complex mental health issues; and must be able to engage members of their team with particular specialties to knowledge-share. The Social Services Manager proactively identifies emerging needs within the aging population and develops strategies to address these evolving requirements effectively. Additionally, this role is primarily responsible for ensuring the department has expertise in specialized areas such as guardianship, protective services (PS), and community resources.

• Oversees hiring, training, development, and evaluation of new Social Workers and Supportive Care professionals; ensures competencies are completed and documented as required by role and fosters professional development for social work staff, ensuring they have the necessary skills to excel in their roles.
• Develops avenues for workforce development by integrating Social Work interns into department processes.
• Identifies and creates new roles based on participant needs and program growth.
• Develops and maintains trust-based relationships among Harbor teams at all levels of the organization.
• Develops processes and resources for escalation support for difficult clinical, behavioral, or operational situations; provides direct participant or family intervention as needed and supports team in additional training as warranted.
• Responsible for ensuring potential/new enrollees with psychiatric or social risks are assessed and supported in their transition to PACE and collaborates with coordinators and other team members to ensure needs are understood and plans are in effect.
• Develops, documents, trains, and implements Standard Operating Procedures (SOPs) and systems that are scalable and replicable and evaluates staff adherence and provides feedback to improve.
• Develops and tests new technologies and EHR workflows to ensure understanding and support optimization and ensures Supportive Care team has the resources needed to utilize new technologies effectively.
• Monitors staff adherence to compliance and regulatory processes to ensure they are completed and documented appropriately and follows up timely as needed when staff need support and correction.
• Oversees management of all Social Services related grievances and incidents, ensures documented follow up in required timeframe and that correct intervention is taken as needed.
• Acts as the primary manager of key relationships in Social Services; proactively communicates and documents processes, supports relationship development, improves upon protocols, and communicates updates to ESP staff as needed.
• Spearheads, implements, and manages quality improvement efforts by setting departmental goals at regular intervals and tracking progress, conducting monthly report-outs about quality and utilization initiatives and demonstrates ability to track and understand key performance indicators.
• Develops staffing and resources annual budgets to align with capacity limits and strategic initiatives.
• Maintains current expertise about relevant legal and ethical considerations in geriatric social…