Patient Access Coordinator - Swing shift; ED

Patient Access Coordinator I — Swing Shift (ED)

Customer service liaison for the first impression of the medical center.

• Scheduling
• Precertification
• Inpatient and outpatient departments/floors
• Care Management
• Medical Records
• Billing
• Patient Information

• Provides superior customer service to internal and external clients, customers, and patients as referenced in the Service Excellence Standards.
• Obtains accurate patient information and enters it into the Meditech computer system.
• Chooses correct medical record number.
• Verifies and updates all demographic information: date of birth, address, maiden name, social security number.
• Verifies and updates all insurance information.
• Ensures accurate reason for visit, physicians (primary care, attending, referring), locations, status, services, and occurrence codes.
• Obtains all regulatory data:
  Health Care Proxy/advance directives, HIPAA notices, Medicare secondary payer questions, Medicare rights/secure horizon/blue cross 65/secure horizons, race and ethnic background.
• Obtains accurate insurance information according to policies: name, address, telephone number, identification number, eligibility checks.
• Verifies insurance in the computer.
• Obtains signatures according to policies: general consent of treatment, HIPAA receipt, financial releases.
• Checks quality of own registrations daily.
• Runs revenue log daily, corrects and passes it into the assigned lead.
• Assigns beds for patients according to service and diagnosis.
• Maintains current census and accurate admission log.
• Performs transfers and activations in a timely manner.
• Shows respect for confidentiality at all times.
• Answers phones with name and department within three rings.
• Is knowledgeable of all downtime procedures.
• Knows the death process, obtains report of death, fills out organ bank sheet (except for ED), fills out death certificate, and fills out death log.
• Cross‑trains to several different areas of Patient Access registration.
• Assumes Patient Access front‑desk responsibilities as needed.
• Follows all departmental policies and procedures.

• Ensures the area worked in is stocked for the next shift.
• Cleans off printers at the end of shift.
• Cleans off faxes.
• Ensures food is removed from the refrigerator weekly.
• Notifies supervisor if supplies are low.
• Cleans the area where worked daily.
• Throws all confidential papers in the recycle bin.

Reports to Team Leaders/Supervisor and Managers of Patient Access, and to the Administrative Director of Patient Access.

• Accountable for exceptional customer service.
• Accountable for accurate demographic and revenue‑cycle data entry.
• Accountable for confidentiality.
• Accountable for all regulatory requirements.
• Accountable for getting appropriate signatures and paperwork generated/consent of treatment.
• Accountable to check revenue log daily and to turn it into a lead.
• Accountable to follow all policies and procedures of the department and medical center.
• Accountable for all essential and non‑essential functions.

Minimum Education:

High School Graduate or G.E.D. 
Some College preferred 

Minimum Experience:

2–4 years in a health‑care setting with medical terminology and registration/check‑in experience is preferred. Insurance knowledge preferred. 
Minimum skills/abilities:
Ability to multitask; excellent customer service skills; excellent communication skills. 

Hours:

12:00 pm – 8:30 pm

$20.70 – $30.76 per hour. Includes medical, dental, vision, pharmacy benefits, contract increases, Flexible Spending Accounts, 403(b) savings matches, earned time cash out, paid time off, career advancement opportunities, and resources to support employee and family well‑being.

Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications, or “apps.” Job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or before employment.