Director, Revenue Cycle

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Full‑time.

About Brook Inc Brook Health delivers care beyond the walls of the doctor’s office. Brook provides people living with chronic conditions a highly personalized experience enhanced by AI and powered by mobile apps, connected devices, and a team of health coaches and clinicians. We help people achieve their long‑term health goals by supporting smart, daily decisions and partnering with their primary care physicians.

Our product suite includes continuous remote monitoring, population health management tools, and a CDC‑approved diabetes prevention program. Brook has an intentional, user‑centric culture with high expectations for delivering better health outcomes for patients, providers, and health systems.

The Director, Revenue Cycle leads the force that drives Brook’s financial engine. This leader owns the full revenue lifecycle – building disciplined, scalable billing operations that deliver accuracy, speed, compliance, and an exceptional partner experience. They elevate and expand a high‑performing revenue cycle team, instilling clarity, accountability, and a culture of operational excellence that scales with Brook’s growth. The Revenue Cycle Team is Brook’s strategic counterpart to partners’ billing offices – strengthening relationships, resolving issues before they escalate, and ensuring every workflow reflects transparency, trust, and precision.

The Director, Revenue Cycle will unite Care, Operations, Product, and Finance around a single goal: rock‑solid, predictable revenue integrity. This role is mission‑critical to Brook’s success. When revenue cycle performs, Brook earns partner confidence, protects cash flow, develops internal talent, and reinforces our reputation for reliability in the future of tech‑enabled care.

• Own all revenue cycle workflows, including eligibility, authorization, coding, billing, claims submission, rejections, denials, payment posting, and collections.
• Build and refine scalable processes that ensure accuracy, timeliness, and regulatory compliance.
• Implement metrics and KPIs across the revenue cycle; identify gaps and drive continuous improvement.
• Partner closely with Care Team Operations, Product, Engineering, and Finance to eliminate friction points and optimize throughput.
• Ensure data integrity and documentation meet CMS, state, and payer requirements.
• Serve as Brook’s primary liaison to partners’ billing offices and revenue cycle teams—building trust, transparency, and strong communication channels.
• Lead regular working sessions and business reviews with external billing teams to resolve issues, align on workflows, and drive mutual success.
• Build scalable processes for Brook’s services where Brook is acting as an extension of the Partner’s revenue cycle team.
• Proactively identify revenue leakage, operational risks, and process misalignments—co‑developing solutions with partners.
• Deliver a consistently excellent partner experience that reflects Brook’s “patient‑first, provider‑first” values.
• Ensure completion of service related deliverables in line with SLAs.
• Manage and mentor revenue cycle specialists, ensuring clarity of expectations, accountability, and professional development.
• Foster a culture of accuracy, curiosity, operational ownership, and continuous improvement.
• Build strong connective tissue across Brook’s internal teams to ensure billing operations integrate seamlessly with clinical, technical, and revenue leadership.
• Maintain and strengthen compliance with all billing, coding, and documentation standards.
• Ensure high‑quality audit readiness; lead resolution plans for any identified errors or risks.
• Monitor regulatory changes and payer policy updates; adjust workflows and training accordingly.
• Translate partner and internal needs into operational requirements and system enhancements.
• Work with the Product and Engineering teams to improve billing tools, automation, and data visibility.
• Support Revenue leadership with forecasting, cash flow insights, and root‑cause analyses.
• Provide analysis on how changes to payer policies will impact Brook and our Partners.