Unit Coordinator, General Med Surg Unit, M6E w​/weekend

Overview

Unit Coordinator, General Med Surg Unit, M6E, 40 Hours (Days) w/ every other weekend/holiday — Boston Medical Center (BMC).

Location:

Med Surg, General Med Surg Unit, M6E

Schedule:

40 hours, Days, with every other holiday and every other weekend.

• Care of the Patient and Family/Visitors:
  Provide timely information and appropriate responses to patient and family/visitor needs. Greet and direct patients, families, visitors and staff in a courteous, professional manner; identify self; provide non-clinical information as requested.
• Front desk and clerical coordination:
  Coordinate front desk/office support activities; perform clerical duties; answer and respond to telephone calls and inquiries; manage email and messages; respond to patient call lights promptly; triage calls as appropriate with the clinical team.
• Medical records and data entry:
  Use available computer systems to access, enter and verify patient information; print and fax reports; schedule appointments; verify information as needed.
• Communication and documentation:
  Maintain communication tools and logs (boards, sheets, labels); orient patients to their room and unit processes; initiate RN phone assignments and triage calls.
• Patient belongings and discharge preparation:
  Secure patient belongings; maintain a patient belongings list; copy list at discharge; file appropriately.
• Discharge and scheduling support:
  Monitor discharge orders and coordinate clinic appointments; assist with scheduling and documentation as required.
• Unit operations and environment:
  Manage mail, deliveries, access to hospital services; assist in transportation coordination; interface with multiple departments to ensure timely service delivery.
• Finance and supplies:
  Prepare for downtime materials; track and replenish supplies; manage daily unit charges and billing as needed; ensure inventory par levels are met.
• Unit communications:
  Manage alpha-numeric paging to physicians or staff; contact families as needed; assist with admissions, discharges and transfers by collecting required information.
• Ad hoc duties:
  Perform other clerical and office duties as required to support unit operations.

• Maintain accurate patient care records per hospital policy; prepare charts and labels; ensure complete medical records with appropriate documentation; manage charting workflow including discharge summaries and related forms.
• Label precaution charts and maintain signs; access and enter data for tests and results; book patient appointments and manage scheduling in accordance with policy.
• Coordinate test/procedure scheduling and communicate changes to patients, families, and staff.
• Maintain logs and unit databases (e.g., diets, census, supplies, physician coverage); ensure updated information is available at all times.
• Maintain downtime materials and be proficient with downtime procedures and related computer access.

• Maintain a clean, safe unit environment; perform daily rounds; coordinate cleaning and safety needs with appropriate staff.
• Log and track equipment issues; arrange repairs; manage inventory and supplies; use Lawson, RSS, Staples or similar systems for ordering as required.
• Assist with missing patient searches and maintain basic office equipment readiness.

• Adhere to hospital standards, policies, and regulations; work cooperatively with staff; seek supervisor guidance for conflicts.
• Seek feedback and participate in meetings, quality improvement, and training; stay compliant with required regulations (e.g., DPH, Joint Commission, OSHA).
• Maintain professional appearance and hospital ; assist in orientation of new staff; adapt to changing patient/unit needs; coordinate breaks and responsibilities with leadership.
• Follow infection control and safety procedures and participate in ongoing education to maintain competency.

Performs other duties as needed.

• Requires a high school education or GED.

• Certificates, Licenses, Registrations:
  Complete competency requirements as offered.

• Experience:
  
  One to two years of clerical experience; healthcare setting preferred.

• Knowledge and
  
  Skills:
  
  Proficient in English (spoken and written); multilingual skills preferred. Ability to interpret medical terminology; proficiency with Microsoft Office and hospital systems; ability to use and troubleshoot basic office equipment; strong interpersonal and organizational skills; ability to prioritize and manage tasks efficiently; physical ability to meet job requirements.

Range: $19.35 - $26.04 per hour. This range is an estimate; final offer depends on qualifications and institutional policies. BMCHS provides a comprehensive total compensation package including benefits and work–life programs.

Equal Opportunity Employer/Disabled/Veterans

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