Phlebotomist Senior

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

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Responsible for overseeing and coordinating phlebotomy procedures within a healthcare facility. This role is also responsible for serving as a laboratory liaison to patients, nursing personnel, and staff, and assures excellence in quality and safety of blood collection and analysis.

Patient Care Requirement: Yes

• Obtains quality blood samples using a variety of phlebotomy methods for all age groups.
• Ensures accurate patient identification, quality specimen labeling, processing, handling, and transportation of specimens.
• May assist in the recovery of patients experiencing adverse reactions and provide a rapid response to medical emergencies in the inpatient setting.
• Communicates effectively with patients and patient care teams, explaining procedures and addressing patient concerns to ensure a high level of customer satisfaction.
• May assume charge responsibilities or other tasks from the Lead Phlebotomist, as assigned.
• Oversees staff training and competency assessments, ensuring proper documentation.
• Troubleshot complex issues in collaboration with other departments and reviewed quality control and reports as assigned.
• Handles sharps and biohazardous materials in accordance with regulatory requirements to ensure the safety of patients and staff.
• Works fluently with computer programs and systems, and complies with HIPAA regulations.
• Performs other tests, administration, and specimen collection as assigned.

• Education: High School Diploma or Equivalent required (No experience in lieu of a degree).
• Licenses and Credentials:
  • Phlebotomy Technician [National Certification] (Generic - HR Only required).
  • Class D Passenger Vehicle Driver’s License [State License] (Generic - HR Only preferred).
• Experience: Experience in phlebotomy 3-5 years required.
• Knowledge, Skills and Abilities:
  • Demonstrates proficiency in proper collection methods and proper processing of all specimens, including correct tube selection, volume, and stability requirements.
  • Possesses good written and oral communication skills, the ability to prioritize work, manage time wisely, and adjust to changes in work volumes and projects.
  • Superior customer service skills, with the ability to show empathy and respect for patients’ privacy and autonomy.
  • Demonstrates complex problem‑solving skills outside of everyday occurrences and is proficient in downtime procedures and protocols.
  • May specialize in a specific process, patient population, or testing type.
  • Works independently and collaborates effectively within a team, actively partnering with team members by fostering an inclusive work environment and respecting others’ experiences and perspectives.

• Standing Frequently (34-66%)
• Walking Frequently (34-66%)
• Sitting Occasionally (3-33%)
• Lifting Frequently (34-66%) 35lbs+ (w/assisted device)
• Carrying Frequently (34-66%) 20lbs - 35lbs
• Pushing Occasionally (3-33%)
• Pulling Occasionally (3-33%)
• Climbing Rarely (Less than 2%)
• Balancing Frequently (34-66%)
• Stooping Occasionally (3-33%)
• Kneeling Occasionally (3-33%)
• Crouching Occasionally (3-33%)
• Crawling Rarely (Less than 2%)
• Reaching Frequently (34-66%)
• Gross Manipulation (Handling) Frequently (34-66%)
• Fine Manipulation (Fingering) Frequently (34-66%)
• Feeling Constantly (67-100%)
• Foot Use Rarely (Less than 2%)
• Vision - Far Constantly (67-100%)
• Vision - Near Constantly (67-100%)
• Talking Constantly (67-100%)
• Hearing Constantly (67-100%)

• Remote Type: Onsite
• Work Location: 75 Francis Street
• Scheduled Weekly
  
  Hours:
  
  40
• Empl…