Patient Access Coordinator - Evening

Patient Access Coordinator I - 3:00pm to 11:30pm Evening

Join to apply for the Patient Access Coordinator I - 3:00pm to 11:30pm Evening role at Boston Medical Center (BMC).

• Scheduling
• Precertification
• Inpatient and outpatient departments/floors
• Care Management
• Medical Records
• Billing
• Patient Information

• Provides superior customer service to internal and external clients, customers, and patients as referenced in the Service Excellence Standards.
• Obtains accurate patient information and enters it into the Meditech computer system.
• Chooses correct medical record number.
• Verifies and updates all demographic information (date of birth, address, maiden name, social security number).
• Verifies and updates all insurance information.
• Ensures accurate reason for visit.
• Ensures accurate physicians (primary, attending, referring).
• Ensures accurate locations and status.
• Ensures accurate services.
• Ensures accurate occurrence codes.
• Obtains all regulatory data (Health Care Proxy / advance directives, HIPAA Notices, Medicare secondary payer questions, Medicare rights / secure horizon / blue cross 65 / secure horizons, race and ethnic background).
• Obtains accurate insurance information according to policies.
• Obtains accurate insurance name, address, telephone number and identification number.
• Checks eligibility for several insurances according to policies.
• Verifies insurance in the computer.
• Obtains signatures according to policies.
• Obtains general consent for treatment.
• Obtains HIPAA receipt of privacy notice.
• Obtains financial releases.
• Checks quality of own registrations daily.
• Runs revenue log daily, corrects and passes into assigned lead.
• Assigns beds for patients according to service and diagnosis.
• Maintains current census and accurate admission log.
• Performs transfers and activations in a timely manner.
• Shows respect for confidentiality at all times.
• Answers phones with name and department within 3 rings.
• Knows all downtime procedures.
• Is knowledgeable on death process.
• Obtains report of death.
• Fills out organ bank sheet and reports death to organ bank (except for ED).
• Fills out death certificate.
• Fills out death log.
• Cross trains to several different areas of Patient Access registration.
• Assumes Patient Access front desk responsibilities as needed.
• Follows all departmental policies and procedures.

• Assures area they are working in is stocked for next shift.
• Cleans off printers at end of shift.
• Cleans off faxes.
• Assures food is out of refrigerator weekly.
• Tells supervisor if supplies are low.
• Cleans area where worked daily.
• Throws all confidential papers in recycle bin.

Reports to Team Leaders / Supervisor and Managers of Patient Access; also Reports to Administrative Director of Patient Access.

• Accountable for exceptional customer services.
• Accountable for accurate demographic and revenue cycle data entry.
• Accountable for confidentiality.
• Accountable for all regulatory requirements.
• Accountable for getting appropriate signatures and paperwork generated / Consent of treatment.
• Accountable to check revenue log daily and to turn it into a lead.
• Accountable to follow all policies and procedures of the department and medical center.
• Accountable for all essential and non-essential functions.

Minimum Education:

High School Graduate or G.E.D.

Some College preferred.

Minimum Experience:

2-4 years in a healthcare setting with medical terminology and registration/check-in experience preferred; insurance knowledge preferred.

Minimum skills/abilities:
Ability to multitask; excellent customer service skills; excellent communication skills.

$20.70- $30.76

This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. Includes education, experience, and licensure/certifications directly related to position requirements. In addition, BMC offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), contract increases, Flexible Spending Accounts, 403(b) savings matches, earned time cash out, paid time off, career advancement opportunities, and resources to support employee and family wellbeing.

According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications, and “apps” job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.

Entry level

Full-time

Health Care Provider