Front Desk Coordinator

Front Desk Coordinator at Luxury Medspa / Plastic Surgery

Job Description
We are a prestigious Plastic Surgery and Medspa practice with offices in Boston and Chelmsford, seeking a polished, articulate, and professional Front Desk Coordinator to join our Boston team.

This role focuses on phone and digital communication, serving as a key liaison between patients and our clinical staff. You'll manage scheduling, inquiries, and patient coordination with the same warmth and professionalism that define our in-office experience.

• Represent a luxury aesthetic practice known for exceptional service and patient care
• Be the voice and virtual presence of our Boston location, supporting patients across both offices
• Enjoy comprehensive training in patient communication, scheduling systems, and luxury service standards
• Competitive pay, opportunities for advancement, and employee perks (including discounts on treatments and procedures)
• Work in a sophisticated, fast-paced environment that values professionalism and excellence

• Serve as the first point of contact by phone, text, and email, providing warm, knowledgeable, and timely responses
• Manage appointment scheduling for both Boston and Chelmsford patients, ensuring efficient and accurate coordination
• Handle inquiries about services, procedures, and consultations with discretion and care
• Confirm appointments, process payments, and maintain accurate patient information
• Support the Boston front office with patient check-ins, check-outs, and administrative duties as needed
• Communicate effectively with the Chelmsford and Boston teams to ensure a seamless, elevated patient journey

• Exceptional phone etiquette—warm, articulate, and confident in handling luxury clientele
• Experience in aesthetics, luxury hospitality, or high-end customer service strongly preferred
• Highly organized and efficient, with strong attention to detail
• Tech-savvy with scheduling and EMR/CRM systems;
  Microsoft Office proficiency required
• Professional demeanor, excellent communication skills, and a commitment to patient care
• High school diploma required; associate's or bachelor's degree preferred
• Multilingual skills a plus

You're poised, professional, and thrive on clear, polished communication. You enjoy helping patients feel understood and cared for—even over the phone. You take pride in being the voice of a luxury brand, ensuring that every interaction reflects the same warmth and quality as our in-person experience.