My Medicine Health Pharmacy Liaison - Outpatient, Hybrid

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Under the supervision of the Outpatient Pharmacy Manager and according to department policies, procedures, and guidelines, the outpatient/retail Technician III is responsible for pharmacist/technician training as applicable; return to stock (RTS) and refill calls process maintenance; maintaining, accessing, improving, and controlling the efficiency of pharmacy automation devices; and other related duties for the purpose of providing high‑quality, patient‑focused pharmacy services.

My Medicine Health Pharmacy Liaison - Outpatient, Hybrid (MMH Technician III)

Pharmacy HUB Services

Full Time, No weekends

• Assists the pharmacist in providing effective, appropriate, and safe pharmacy services.
• Maintains appropriate records and documentation.
• Maintains all work environments in a clean and orderly fashion.
• Maintains good telephone communication skills.
• Ensures all work is checked by a pharmacist.
• Attends and participates in all appropriate department programs and committees.
• Remains informed by reading all department communications, maintaining a working knowledge of pharmacy protocol, policies and updated procedures.
• Reports to the pharmacist or their supervisor the finding of malfunctioning equipment and unsafe working conditions.
• Maintains a high level of proficiency on systems/applications related to outpatient/retail operations:
  Script‑Pro, Innovation‑Robot
  
  X, RxSafe, PickPoint, QS/1‑NRx, and RxASP/Dispill. Also proficient with Microsoft Excel, PowerPoint, Access, Word, etc.
• Performs all department required quality assurance responsibilities as assigned.
• Maintains own professional and specialized competency through continuing education.
• Ability to work independently.
• Conforms to hospital standards of conduct for the best possible customer service and patient care.
• Maintains confidentiality at all times.
• Supports the service needs of the pharmacist relative to pharmacy services and maximized patient care outcomes.
• Provides performance improvement documentation, charts, etc. to support progress and efficiency relating to training programs, automation, systems, etc.
• Utilizes hospital's values as the basis for decision making and to facilitate the division's hospital mission.
• Follows established hospital infection control and safety procedures.
• Reports to the pharmacist or his/her supervisor the finding of malfunctioning equipment.
• Must demonstrate annual proficiency to perform tasks relating to the systems and applications within the outpatient pharmacy department.
• Provides orientation and training for pharmacists, technicians, and students as assigned.
• As assigned will provide training to Pharmacy Technicians I and II.
• May be responsible for managing and growing employee prescription capture to meet monthly goals, annual growth, and annual targets for the retail and specialty pharmacy population.
• Performs other duties and projects as needed such as leading QA projects, scheduling and others established by the department director as needed.

• Requires a high school diploma or equivalent. Associate's Degree or Bachelor's Degree preferred.

• Must be registered as a Pharmacy Technician with the Massachusetts Board of Pharmacy or have a Massachusetts Pharmacy Intern License.
• Certified Pharmacy Technician (CPhT) required from Pharmacy Tech Certification Board (PTCB) or Exam of Certified Pharmacy Techs (exCPT).

• Requires minimum of four years of related experience.

• Requires excellent interpersonal skills, telephone communication skills, and pharmaceutical calculation skills.
• Must be able to perform at a high level in all aspects of outpatient pharmacy operations and maintain competency in all areas of outpatient pharmacy.

$24.28 – $35.10 per hour.

Compensation includes benefits (medical, dental, vision, pharmacy), discretionary annual bonuses and merit increases, Flexible Spending Accounts, 403(b) savings matches, paid time off, career advancement opportunities, and resources to support employee and family well‑being. The range is based on Boston‑area data and may be modified based on geographic location.

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