ED Treatment Area Coordinator Evening weekend

Job Summary

Responsible for providing exceptional customer service while efficiently and accurately registering patients. This role involves gathering patient information, verifying insurance coverage, and ensuring compliance with regulatory requirements. Assists junior staff by answering questions, supporting the escalation of specific scenarios and resolving day-to-day issues.

No

• Obtain and update patient consents, authorizations, and signatures in compliance with regulatory guidelines and organizational policies.
• Ensure accurate and complete documentation of all registration activities.
• Review insurance plans, benefits, and coverage limitations to help patients understand their financial responsibilities.
• Handle more complex registration processes, including pre‑authorizations, pre‑certifications, and coordination of benefits for patients with multiple insurance plans.
• Support junior staff by answering questions, resolving technical challenges, and guiding when to elevate issues.
• Assist with the resolution of registration‑related issues, such as duplicate medical records or demographic discrepancies, working collaboratively with other departments or supervisors.

• Education
  :
  High School Diploma or Equivalent required.
• Experience
  : 1-2 years in patient registration, customer service, or a related healthcare administrative role.
• Licenses and Credentials
  :
  None.
• Knowledge,
  
  Skills and Abilities
  
  :
  Proficient knowledge of medical terminology, insurance processes, and registration procedures; strong understanding of insurance verification, pre‑authorizations, and coordination of benefits; experience working with electronic health record (EHR) systems and registration software; excellent communication and interpersonal skills; detail‑oriented with exceptional organizational skills; ability to exercise discretion and maintain patient confidentiality.

Standing - occasionally (3‑33%)

Walking - occasionally (3‑33%)

Sitting - constantly (67‑100%)

Lifting - occasionally (3‑33%) 20‑35 lbs

Carrying - occasionally (3‑33%) 20‑35 lbs

Pushing - rarely (less than 2%)

Pulling - rarely (less than 2%)

Climbing - rarely (less than 2%)

Balancing - occasionally (3‑33%)

Kneeling - rarely (less than 2%)

Crouching - rarely (less than 2%)

Crawling - rarely (less than 2%)

Reaching - occasionally (3‑33%)

Gross Manipulation - constantly (67‑100%)

Fine Manipulation - frequently (34‑66%)

Feeling - constantly (67‑100%)

Foot Use - rarely (less than 2%)

Vision - far - constantly (67‑100%)

Vision - near - constantly (67‑100%)

Talking - constantly (67‑100%)

Hearing - constantly (67‑100%)

Remote Type:
Onsite

Work Location:

55 Fruit Street

Scheduled Weekly

Hours:

40

Employee Type:
Regular

Work Shift:

Evening (United States of America)

Pay Range: $19.42 – $27.74 / Hourly (Grade
3)

The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at .