Patient Representative: M-F- Complex Surgery

Patient Experience Representative: 3‑11:30pm M‑F‑ Complex Surgery

Join to apply for the Patient Experience Representative: 3‑11:30pm M‑F‑ Complex Surgery role at Boston Children’s Hospital
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This range is provided by Boston Children’s Hospital. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$19.06/hr – $27.64/hr

At Boston Children’s Hospital, the quality of our care and our inclusive hospital working environment lies in the diversity of our people. With patients from local communities and 160 countries around the world, we’re committed to reflecting the spectrum of their cultures while opening doors of opportunity for our team. Voices are heard and ideas are shared. Join us and discover how your unique contribution can change lives.

Must be able to train during day shift (7am‑3:30pm).

You will work under close supervision to provide support to the administrative operations of a clinical service and work to ensure the best possible patient experience by effectively coordinating services to patients and families. You will demonstrate interest in and ability to departmental and organizational initiatives & projects with a focus on continuous process improvement. You will perform various administrative functions requiring basic knowledge of programs and services.

You will provide positive and effective customer service that supports departmental and hospital operations.

• Patient Encounter Management
  • Providing positive and effective customer service that supports unit operations.
  • Collaborating with referring providers and practices.
  • Obtaining required authorizations to compile patient and staff schedules.
  • Scheduling patients and supporting patient encounters.
• Check In / Check Out
  • Greeting and directing patients, families and visitors.
  • Monitoring daily schedule and coordinating flow with clinicians/supervisors.
  • Reconciling payments and preparing deposits, providing records of transactions in hospital systems.
  • Facilitating and directing communication with Financial Counseling.
• Administrative
  • Recording and forwarding messages, triaging calls for urgent information or services, initiating calls for emergency services.
  • Providing routine clerical support as needed.

Minimum qualifications:

A high school level of education, bachelor’s degree preferred.

• Prior customer service or healthcare administrative experience preferred.
• The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations.
• The ability to work with diverse internal and external constituencies.

(3pm‑11:30pm M‑F) 100% in person.

This role is eligible for a $2,000 sign‑on bonus (not eligible for internal candidates).

Boston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T‑passes.

The posted pay range reflects Boston Children’s reasonable and good‑faith expectation for this pay at the time of posting. Any base pay offer depends on skills, experience, education, certifications, and a variety of other job‑related factors. Base pay is part of a comprehensive benefits package.