Unit Coordinator – BIDMC Medicine day shift

Unit Coordinator – BIDMC Medicine (40 Hours, Day Shift) – Boston, MA

Facilitates the smooth and efficient functioning of the unit. Serves as liaison between patients, visitors, and clinicians. This role partners with nurses to coordinate day-to-day patient flow including admissions, discharges, and transfers. Provides outstanding service for every customer interaction.

Schedule:

Monday through Friday, 7am – 3:30pm.

• Facilitates patient flow through the unit. Coordinates admissions with admitting, nursing staff and admission facilitator. Assists providers and ensures availability of needed supplies. Obtains and communicates information for requested tests and procedures. Coordinates registration process for established protocols.
• Answers patient call lights in a timely manner and responds within scope of role, following BIDMC Call Light Standards of Practice. Greets and directs patients, families, visitors and staff. Identifies self and provides informative, non-clinical information when requested by patients, families, staff or visitors.
• Utilizes all available information systems that support unit-based operations as directed ensuring timeliness of response and accuracy of data input. Serves as a point person for resolution of IS issues.
• Maintains basic competency in troubleshooting printer/copier/fax issues. Ensures patients are properly charged for equipment, supplies and outside purchases. Coordinates special purchases for patient care needs (e.g. specialty beds). Ensures that all equipment in the unit is adequately maintained. Maintains equipment logs. Performs/monitors activities related to JCAHO.
• Manages the unit-based patient valuables program. Investigates lost belongings, maintains tracking logs and provides detailed summaries as requested. Reports unresolved losses to Operations Coordinator.

• High School diploma or GED required. Associate's degree preferred.
• 0-1 years related work experience required.
• Prior customer service experience.
• Basic familiarity with computers. Ability to navigate at a basic level within web-based applications.

Previous administrative experience in a healthcare setting.

• Decision Making:
  Ability to make decisions based on specific instructions, standard practices and established procedures which generally require little or no supervision.
• Problem Solving:
  Ability to address problems that are routine, somewhat repetitive and generally solved by following clear directions and procedures and by identifying opportunities for process improvements.
• Independence of Action:
  Ability to follow general instructions and procedures as provided. Work is monitored by supervisor/manager.
• Written Communications:
  Ability to communicate clearly and effectively in written English with internal and external customers.
• Oral Communications:
  Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers.
• Knowledge:
  Ability to demonstrate working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations.
• Team Work:
  Ability to work collaboratively in small teams to improve the operations of the immediate work group by offering ideas, identifying issues, and respecting team members.
• Customer Service:
  Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner; ability to remain calm in stressful situations.

• Physical Nature of the Job:
  Medium work; exerting up to 50 pounds of force occasionally and/or up to 20 pounds of force frequently. Employee may need to stand and/or move around through most of the shift.

$20.50 – $27.59 per hour. The base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on factors including seniority, education, training, experience, and location, and may be adjusted for shift differentials, call pay, premium pay, and overtime as applicable.

As a health care organization, we require vaccination against influenza for all staff. Equal Opportunity Employer/Veterans/Disabled.

• Employment:
  Full-time
• Hours/Week: 40
• Shift: Day
• Category:
  Nursing Operations
• FLSA:
  Non-Exempt
• Req

Beth Israel Deaconess Medical Center, 175 Deaconess Road, Boston, MA 02215