ED Patient Access Representative Part Time Sat & Sun

ED Patient Access Representative – Part Time (Sat & Sun)

7:00 AM – 7:30 PM

Ensures that the surgical and procedural patient registration and billing information is complete and accurate. Provides support as needed to all clinical staff. Must be able to function in a central treatment area environment. Performs full registration and obtains, verifies and records personal, demographic, financial and visit-specific clinical information. Prioritizes and multi‑tasks in a steady‑paced clinical environment.

• Delivers outstanding customer service to both internal and external customers.
• Ensures the integrity of the data in the hospital’s information system with respect to patient demographic, insurance and admission information.
• Verifies patient insurance using various methods.
• Applies knowledge of payer requirements and guidelines to ensure effective reimbursement.
• Assists in ensuring adequate departmental coverage when needed; this includes covering in the Admitting or Emergency Department at the direction of the Patient Access Team Coordinator.
• Participates in holiday coverage rotation.
• Conducts inpatient interviews.
• Secures patient valuables.
• Documents accurate information on all patient accounts to ensure an effective workflow throughout the organization.
• Demonstrates ability to handle difficult situations by using effective problem solving skills.
• Serves as a resource for patients and others with questions regarding registration, insurance eligibility and patient admission.
• Collects insurance copays from patients.
• Collaborates with others to ensure a positive and effective patient experience.
• Works independently and as part of a team in a fast‑paced environment with constant interruption.
• Has flexible availability to accommodate work coverage requests.
• Types at least 40 words per minute.
• Relates effectively to various types of customers in a professional and courteous manner.
• Utilizes supervisor or manager to resolve issues/concerns as needed.
• Attends and participates in departmental meetings.
• All other duties as assigned.

High School Diploma/GED

0–2 years of registration related experience OR a minimum of three years customer service experience.

• Sound judgment and critical thinking.
• Ability to prioritize and handle multiple tasks in a very busy environment.
• Strong organization and follow‑through skills.
• Basic computer literacy required.
• Accuracy and attention to detail.
• Ability to work independently and as a part of a team.
• Strong customer service and interpersonal skills.
• Strong communication skills.
• Must be flexible and able to function within a team.
• Maintain composure in stressful circumstances.
• Basic computer skills and/or ability to learn Microsoft Outlook, Epic.

$20.23 – $24.65 per hour

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