Patient Representative- Per diem weekdays

Overview

At Boston Children’s Hospital, the quality of our care and our inclusive hospital working environment lies in the diversity of our people. We are committed to reflecting the spectrum of cultures while opening doors of opportunity for our team. Voices are heard and ideas are shared. Join us and discover how your unique contribution can change lives.

You will work under close supervision to provide support to the administrative operations with the inpatient Perioperative unit and will work to ensure the best possible patient experience by effectively coordinating services to patients and families. You will demonstrate interest in and ability to departmental and organizational initiatives & projects with a focus on continuous process improvement. You will perform various administrative functions requiring basic knowledge of programs and services.

You will provide positive and effective customer service that supports departmental and hospital operations.

• Patient Encounter Management:
  Providing positive and effective customer service that supports unit operations.
• Collaborating with referring providers and practices.
• Obtaining required authorizations to compile patient and staff schedules.
• Scheduling patients and supporting patient encounters.
• Administrative:
  Recording and forwarding messages, triaging calls for urgent information or services, initiating call for emergency services.
• Processing admissions and discharges.
• Providing routine clerical support as needed.

Education:

A high school level of education, bachelor’s degree preferred.

• Prior customer service or administrative experience preferred.
• The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations.
• The ability to work with diverse internal and external constituencies.

Per diem:
Hours needed coverage (evening shifts 12:00–8:30 PM, weekend shifts on both Saturdays and Sundays 7:00–3:30 PM, and holidays 7:00–3:30 PM).

Boston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T‑passes. Experience the benefits of passion and teamwork.