Emergency Department Patient Access Rep M-F Union

Emergency Department Patient Access Rep

Position Summary Ensures surgical and procedural patient registration and billing information is complete and accurate. Provides support to all clinical staff. Functions in central treatment area environment. Performs full registration, verifies and records personal, demographic, financial and visit‑specific clinical information. Prioritizes and multi‑tasks in a steady‑paced clinical environment.

Department Patient Access Services

Schedule Full Time, M-F 11:00am-7:30pm Union

Essential Responsibilities / Duties

• Delivers outstanding customer service to both internal and external customers.
• Ensures integrity of patient demographic, insurance and admission information in the hospital’s information system.
• Verifies patient insurance using various methods.
• Applies payer requirements and guidelines to ensure effective reimbursement.
• Assists in ensuring adequate departmental coverage when needed. Covers Admitting or Emergency Department at direction of the Patient Access Team Coordinator.
• Participates in holiday coverage rotation.
• Conducts inpatient interviews.
• Secures patient valuables.
• Documents accurate information on all patient accounts to ensure effective workflow.
• Demonstrates ability to handle difficult situations using effective problem‑solving skills.
• Serves as a resource for patients and others regarding registration, insurance eligibility and admission.
• Collects insurance copays from patients.
• Collaborates with others to ensure a positive patient experience.
• Works independently and as part of a team in a fast‑paced environment with constant interruption.
• Flexible availability to accommodate work coverage requests.
• Accurately types at least 40 words per minute.
• Relates effectively to various types of customers in a professional and courteous manner.
• Utilizes supervisor or manager to resolve issues/concerns as needed.
• Attends and participates in departmental meetings.
• All other duties as assigned.

Education High School Diploma/GED

Experience 0‑2 years registration related experience OR a minimum of three years customer service experience

Knowledge And Skills

• Sound judgment and critical thinking
• Ability to prioritize and handle multiple tasks in a very busy environment
• Strong organization and follow‑through skills
• Basic computer literacy
• Accuracy and attention to detail
• Ability to work independently and as part of a team
• Strong customer service and interpersonal skills
• Strong communication skills
• Must be flexible and able to function within a team
• Ability to maintain composure in stressful circumstances
• Basic computer skills and/or facility to learn computer skills required for MS Outlook, Epic

Compensation Range $20.23 - $24.65 per hour

Equal Opportunity Employer/Disabled/Veterans