Retail Pharmacy Technician

Retail Pharmacy Technician

Beth Israel Deaconess Medical Center

Boston, MA

• Employment:
  Full-time
• Shift: Rotating
• Category:
  Pharmacy

The Retail Pharmacy Technician provides technical support under supervision of a licensed pharmacist in the outpatient/retail pharmacy, including medication preparation, compounding, inventory management, using pharmacy equipment and technology, drop‑off/pick‑up window duties, quality control tasks, training/orientation, and bedside delivery to patients.

• Renews routine/maintenance medication requests (telephonic, fax, patient site, E‑prescription queue) and manages administrative responsibilities for non‑electronically routable prescriptions.
• Responds to formulary and medication assistance program inquiries, prioritizing efforts effectively and safely.
• Assists with BIDMC transition of care program.
• Assists with medication reconciliations.
• Investigates and resolves prescription issues and communicates directly with patients, providing clarification on directions for prescriptions.

• High School diploma or GED required. Bachelor’s degree preferred.
• License:
  Massachusetts Registered Pharmacy Technician preferred, or Pharmacy Technician Trainee required, or Certificate 1 Certified Pharmacy Technician preferred.
• 1–3 years related work experience in Healthcare or Retail Pharmacy.
• Knowledge of prior‑authorization workflows, payer relations, prescription claims adjudication, and general reimbursement procedures.
• Ability to develop strong relationships with diverse professional groups.
• Experience with computer systems, including web‑based applications and Microsoft Office (Outlook, Word, Excel, PowerPoint, Access).

• Experience with prior authorizations.

• Decision Making – ability to make decisions guided by general instructions and practices.
• Problem Solving – address routine problems and identify opportunities for process improvements.
• Independence of Action – follow precedents and procedures, set priorities.
• Written Communications – communicate clearly and effectively in written English.
• Oral Communications – converse in English to communicate effectively with medical staff and patients.
• Knowledge – demonstrate working knowledge of standard concepts, practices, procedures, and policies.
• Team Work – collaborate in small teams to improve operations.
• Customer Service – provide high level of customer service to patients, visitors, staff, and external customers.

Light work:
Exerting up to 20 pounds of force frequently to move objects. The job may require standing for periods of time or moving throughout the hospital campus.

$26.00 – $34.99 per hour (base hourly wage). Compensation may exceed the base rate based on seniority, education, training, experience, location, and additional pay practices.

All staff are required to be vaccinated against influenza (flu) as a condition of employment.

Beth Israel Deaconess Medical Center – a designated equal opportunity employer. Veterans and disabled individuals are encouraged to apply. For accommodations, contact kerith.dickinson.

Read our full Equal Employment Opportunity (EEO) Policy.