Clinical Case Manager

Veteran 360 Clinical Case Manager

Position Title: Veteran 360 Clinical Case Manager

Exemption: Non-Exempt

Supervisor: Program Manager, Clinical Case Management

Base pay range: $70,000.00/yr - $75,000.00/yr

As part of the Veteran 360 Behavioral Health Programs, provide clinical case management and individual and group supportive mental health and substance use disorder counseling to a caseload of up to 25 Veterans. This position employs a variety of evidence based interventions including motivational interviewing, harm reduction, relapse prevention and trauma informed care to provide client centered services to Veterans.

• Maintain a caseload of up to 25 Veterans. Ensure Veterans are swiftly and proactively connected with the services that will best meet their needs and goals. Provide navigation and Veteran orientation coverage.
• Manage crisis situations and intervene with caseload and with other Center residents when needed and alerted. Respond and follow up with event reports.
• Work in a collaborative manner with Veterans towards the goals of permanent housing placement, increasing income and benefits, improving self-determination and stabilization.
• Complete biopsychosocial assessments, integrated service plans and discharge plans in conjunction with each Veteran, which best meets individual needs and program requirements.
• Work in a collaborative manner with Human Services and Operations staff to provide coordinated services.
• Ensure all data collection and documentation procedures are adhered to according deadlines.
• Provide community based referrals to meet the needs of each Veteran during discharge planning to help maintain independent living. Provide appointment accompaniment as needed.
• Facilitate psycho-educational groups, discussion groups and games, as needed.
• Attend and actively participate in department, case conferencing, Review Board and program meetings as required.
• Perform other duties as assigned.

• Two years of experience with Veteran population, mental illness, substance use disorders, and/or homelessness.
• Knowledge and commitment to evidence based models such as housing first, harm reduction, motivational interviewing, relapse prevention and trauma informed care.
• Ability to employ strong clinical judgement while setting firm boundaries.
• Experience with group facilitation.
• Strong assessment and diagnosis skills.
• Crisis intervention skills.

• Knowledge of and resources in the greater Boston community.
• Ability to travel in the community.
• Knowledge of military culture.

• Ability to be flexible and comfortable with a multi-cultural, Veterans experiencing homelessness and complex challenges.
• Ability to work collaboratively with clinical teams, other Center programs and departments.
• Excellent written and oral communication skills.
• Proficiency with computers/databases.
• Strong personal and professional boundaries.

Associate

Full-time

Management

Non-profit Organizations

• Medical insurance
• Vision insurance
• 401(k)