Concierge

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The Brigham and Women's Hospital, Inc.

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
** Job Summary
** Responsible for providing personalized assistance and support to patients, families, and visitors by providing a range of services and ensuring that patients' non-medical needs are met.
** Qualifications
* * Provide personalized assistance and support to patients, families, and visitors.  
-Offer guidance and information regarding hospital services, amenities, visiting hours, and general hospital procedures.  
-Coordinate and arrange patient transportation within the hospital, such as wheelchair assistance or escorting patients to different departments or diagnostic areas.  
-Serve as a liaison between patients, their families, and hospital staff.  
-Assist patients in navigating appointment scheduling, rescheduling, or cancellations  
-Greet and assist visitors, providing information about visiting hours, policies, and amenities.  
-Coordinate the provision of comfort items and amenities to patients, such as blankets, pillows, or reading materials.  
-Provide assistance and support during the discharge process, ensuring that patients and their families have the necessary information, instructions, and resources for a smooth transition from the hospital to their home or care facility.

Education  High School Diploma or Equivalent required    Can this role accept experience in lieu of a degree

Yes    Licenses and Credentials    Experience  Customer Service Experience 1-2 years preferred or Healthcare Experience 1-2 years preferred    Knowledge,

Skills and Abilities

- Knowledge of hospital services, departments, and procedures.  - Familiarity with appointment scheduling systems and hospital software.  - Excellent interpersonal and communication skills, with a compassionate and empathetic demeanor.  - Strong organizational abilities and attention to detail.  - Proficiency in using computer systems, communication tools, and relevant software.  - Ability to handle confidential and sensitive information with integrity.
** Additional Job Details (if applicable)
**** Remote Type
** Onsite
* * Work Location
** 10 Vining Street
** Scheduled Weekly Hours
** 40
* * Employee Type
** Regular
* * Work Shift
** Evening (United States of America)
** Pay Range**$17.36 - $23.80/Hourly
** Grade
* * 2

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications;

however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.
** EEO Statement:
** The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual…