Case Manager

Case Manager

Apply at Pine Street Inn – 1 position available.

SCHEDULE: 40 hours, Tuesday – Saturday, 8:30am – 5pm.

PAYS $23.48 – $28.18 (salary ranges provided are based on relevant experience and skill set).

LOCATION: 3368 Washington St., Jamaica Plain, MA 02130.

PSI’s Permanent Supportive Housing Department provides comprehensive, intensive case management support to homeless and chronically homeless individuals in housing using the Housing First Model promoting long‑term stability in housing and the end of homelessness in Boston. The Case Manager works as part of an intensive case management team serving tenants who may be experiencing untreated mental illness, active drug and alcohol addiction, and other major health challenges.

The Case Manager uses a Harm Reduction, Trauma‑Informed approach, including the use of Stages of Change Theory and Motivational Interviewing techniques. The Case Manager is responsible for a specific caseload of tenants and for collaborating with other housing staff on program‑wide efforts to stabilize and promote the individual growth of all PSI‑supported tenants. Additional case‑management duties include assisting tenants with required program documentation, obtaining benefits, healthcare, educational opportunities, employment, and legal aid, supporting the development of tenants’ activities of daily living, and creating and maintaining individual service plans.

This role supports the development of its tenants. Pine Street Inn will provide supportive services and Community Builders will provide property management at the new 3368 Washington Street location. Prior to the building’s formal opening, the Case Manager may work a Monday‑Friday 8:30am‑5:00pm schedule.

• Education and Training (required):
  • High School Diploma or Equivalent
  • Strong written communication skills
  • Computer proficiency in Microsoft Office Products
• Education and Training (preferred):
  • Bi‑lingual – Spanish/English
• Knowledge/Experience (required):
  • Strong commitment to learning and using Harm Reduction and Motivational Interviewing skills to promote improved behavioral health among tenants
  • Knowledge of effective Crisis Intervention techniques and ability to respond appropriately in crisis situations
  • Experience working as part of a team
• Knowledge/Experience (preferred):
  • Experience working with individuals experiencing substance abuse, mental illness, trauma, homelessness, and/or other complex disorders
  • Experience working with chronically homeless individuals in Housing First programs
  • Knowledge of local caregiving and advocacy resources for people experiencing substance abuse and dependence, mental illness, trauma histories, head injury, medical illness, physical disabilities, relationship violence, criminal and civil justice system involvement
  • Knowledge of government benefits systems and Boston area service providers
  • Experience with HMIS