Veteran Outreach Coordinator

Home Base Veteran Outreach Coordinator at Mass General Brigham

Site: The General Hospital Corporation

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts, to advance our mission. As a not‑for‑profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high‑performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Home Base, a Red Sox Foundation and Massachusetts General Hospital program, is dedicated to healing the invisible wounds – including post‑traumatic stress, traumatic brain injury, anxiety, depression, co‑occurring substance use disorder, family relationship challenges and other issues associated with Military service – for Veterans of all eras, Service Members, Military Families and Families of the Fallen through world‑class clinical care, wellness, education, and research.

The Home Base Veteran Outreach Coordinator is a point of contact for veterans and their families seeking care and/or education regarding Post Traumatic Stress (PTS), Traumatic Brain Injury (TBI) and other combat‑related stress. When not assigned to the Intensive Clinical Program, the Coordinator educates and provides outreach to New England‑based veterans and their families about PTS/TBI, encouraging the community to take advantage of services available through the Home Base Program.

The Coordinator is an employee of MGH and works alongside a team of world‑class medical professionals to help educate veterans, their families, social workers, employers, community service providers, veterans’ groups, and others as to how to recognize symptoms of PTS/TBI and the ways in which they or their loved ones can seek help. The Coordinator guides veterans through the treatment evaluation process in the Home Base Clinic and works closely with the clinical staff in the Home Base Program around patient case management and ongoing monitoring of patient needs.

The Coordinator provides active patient outreach, including phone, email, in‑person meetings and text messaging.

• Conduct proactive outreach within the community to identify individuals in need of behavioral health services.
• Establish relationships with community organizations, schools, primary care providers, and other relevant stakeholders to enhance outreach efforts.
• Conduct initial assessments to identify the behavioral health needs of individuals.
• Provide information and referrals to appropriate behavioral health services and resources.
• Respond to crisis situations and provide immediate support and intervention.
• Collaborate with crisis intervention teams, law enforcement, and emergency services as needed.
• Advocate for individuals with behavioral health needs to ensure they receive timely and appropriate care.
• Conduct community education and awareness programs on mental health topics.

Education:

Bachelor's Degree preferred.

• Minimum of 1–3 years of military experience with at least one deployment preferred but not required.
• Must have honorable discharge (proof of DD‑214 required).

• Strong knowledge of behavioral health services, resources, and crisis intervention techniques.
• Excellent communication, interpersonal, and organizational skills.
• Ability to work independently and collaboratively within a team.
• Sensitivity to the social determinants of health.
• Proficiency in using electronic health records and documentation systems.
• Valid driver's license and reliable transportation for community outreach.

• Standing Frequently (34‑66%)
• Walking Frequently (34‑66%)
• Sitting Occasionally (3‑33%)
• Lifting Frequently (34‑66%) 35lbs+ (w/assistant device)
• Carrying Frequently (34‑66%) 20lbs – 35lbs
• Pushing Occasionally (3‑33%)
• Pulling Occasionally (3‑33%)
• Climbing Rarely (Less than 2%)
• Balancing Frequently (34‑66%)
• Stooping Occasionally (3‑33%)
• Kneeling Occasionally (3‑33%)
• Crouching Occasionally (3‑33%)
• Crawli…