Healthcare Customer Service & Administrative Careers Training Program

Jump start your career in healthcare - Customer Service & Administrative Careers Training Program

Are you passionate about helping others and eager to start a career in healthcare? Our 14-week Healthcare Customer Service & Administrative Careers Training Program offers a paid opportunity to gain hands‑on experience and valuable skills in a supportive, dynamic environment.

• Opportunity: This program is designed to prepare you for a customer service or administrative support role, working directly with patients in hospitals and clinical offices.
• Comprehensive Training: Benefit from on‑job training, observations, and virtual instruction.
• Earn While You Learn: Complete the paid program successfully and earn nine college credits along with a program completion certification. Paid training is $16/hour, 40 hours/week.
• Training hours: 8:30 AM‑5:00 PM, fully on‑site. A typical schedule is:
• 8:30 AM‑12:00 PM:
  Employer‑driven training
• 1:00 PM‑5:00 PM:
  Virtual instruction and time to complete assignments
• Mentorship and Training: Support is provided to promote successful program completion, and a Coach will work with trainees for six months post‑program to support a transition to full‑time employment.
• Program Support: We aim to remove barriers to full participation in the training program.

are in the Longwood Medical Area in Boston, accessible by the MBTA:

• Boston Children's Hospital
  , a leading pediatric medical centre dedicated to improving and advancing the health and well‑being of children worldwide.
• Dana‑Farber Cancer Institute
  , a world‑renowned centre dedicated to cutting‑edge cancer research and compassionate patient care.
• Beth Israel Lahey Health
  , a leading integrated health‑care system committed to delivering exceptional care, advancing medical research, and improving the health of communities across the region.

• Led by our education partner, Franklin Cummings Institute of Technology (FC Tech).
• You can earn up to 9 undergraduate college credits.

There will be six cohorts commencing between 2026–2027. Additional cohort dates will be provided, when available.

• Cohort 1:
  February 2‑May 8, 2026
• Cohort 2: TBD
• Cohort 3: TBD
• Cohort 4: TBD
• Cohort 5: TBD
• Cohort 6: TBD

• Army MOS 70A - Health Care Administrator
• Air Force AFSC 4A0 X1 - Health Services Management
• Navy Hospital Corpsman (administrative track)
• In addition, this role aligns with the civilian ONET code 29‑2099.08 - Patient Representatives*, which covers professionals who assist patients in navigating healthcare systems, scheduling, and customer service.
• We welcome applicants from these and similar backgrounds to apply and bring their valuable experience to our team.

The posted pay range is Boston Children's reasonable and good‑faith expectation for this pay at the time of posting. Any base pay offer provided depends on skills, experience, education, certifications, and a variety of other job‑related factors. Base pay is one part of a comprehensive benefits package that includes flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T‑passes.