MLS Reference Lab Client Specialist

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Responsible for managing client relationships and coordinating services within a reference laboratory, ensuring accurate and timely communication of test results and information. Works closely with healthcare providers, clients, and laboratory staff to address inquiries, resolve issues, and ensure a high level of client satisfaction, while maintaining adherence to hospital and laboratory standards.

• Serves as the primary liaison between the reference laboratory and clients, handling inquiries and troubleshooting issues.
• Coordinates the receipt, processing, and reporting of test results, ensuring timely and accurate communication.
• Collaborates with laboratory staff and healthcare providers to clarify test orders and ensure proper specimen collection and handling.
• Educates clients on laboratory procedures, test requirements, and result interpretation.
• Maintains detailed records of client interactions and follows up on outstanding issues to ensure resolution.
• Monitors client satisfaction and implements improvements to enhance service delivery.
• Assists in the development and implementation of client service protocols and industry-leading practices.
• Ensures compliance with hospital, state, and federal regulations related to laboratory services.
• Participates in quality assurance initiatives and performance improvement projects.

Education – Bachelor's Degree in Medical Laboratory Science, Clinical Laboratory Sciences, or a related field required. Experience in lieu of degree not accepted.

Licenses and Credentials – Not required.

Experience – Experience in a clinical laboratory or client services role 2‑3 years required; experience with laboratory information systems (LIS) and client service software 2‑3 years preferred.

Knowledge,

Skills and Abilities

– In-depth knowledge of reference laboratory procedures and terminology; excellent communication and client service skills; strong problem‑solving and troubleshooting abilities; ability to manage multiple tasks efficiently under pressure; attention to detail and accuracy in documentation; proficiency in using laboratory information systems (LIS) and related software.

• Standing Frequently (34‑66%)
• Walking Frequently (34‑66%)
• Sitting Occasionally (3‑33%)
• Lifting Frequently (34‑66%)
• Carrying Frequently (34‑66%)
• Pushing Occasionally (3‑33%)
• Pulling Occasionally (3‑33%)
• Climbing Rarely (Less than 2%)
• Balancing Frequently (34‑66%)
• Stooping Occasionally (3‑33%)
• Kneeling Occasionally (3‑33%)
• Crouching Occasionally (3‑33%)
• Crawling Rarely (Less than 2%)
• Reaching Frequently (34‑66%)
• Gross Manipulation (Handling) Frequently (34‑66%)
• Fine Manipulation (Fingering) Frequently (34‑66%)
• Feeling Constantly (67‑100%)
• Foot Use Rarely (Less than 2%)
• Vision - Far Constantly (67‑100%)
• Vision - Near Constantly (67‑100%)
• Talking Constantly (67‑100%)
• Hearing Constantly (67‑100%)

Onsite

75 Francis Street

40

Regular

Day (United States of America)

$33.46 - $48.66/Hourly

7

The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

To ensure reasonable accommodation…