Family Support Specialist

Site:
The General Hospital Corporation

Mass General Brigham is a not‑for‑profit organization that supports patient care, research, teaching, and community service. We believe that high‑performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Home Base, a Red Sox Foundation and Massachusetts General Hospital program, is dedicated to healing the invisible wounds—including post‑traumatic stress, traumatic brain injury, anxiety, depression, co‑occurring substance use disorder, family relationship challenges and other issues associated with military service—for Veterans of all eras, Service Members, Military Families and Families of the Fallen through world‑class clinical care, wellness, education, and research.

The FSS engages with veterans, service members and military‑connected family members to spread awareness about the impacts of military service on entire family systems. They encourage family members to take advantage of clinical, wellness and educational services available through the Home Base Program, provide peer support, and facilitate resiliency offerings and recreational activities for families in New England. The FSS team also builds and maintains relationships with local, regional and national military‑serving organizations to collaborate in support of military families.

The role may require work outside normal working hours, including nights, weekends, and travel.

Responsible for community outreach, engagement, and support to enhance access to behavioral health programs. The Outreach Worker collaborates with community partners, healthcare professionals, and social service agencies to promote mental health awareness and address the behavioral health needs of individuals.

• Conduct proactive outreach within the community to identify individuals in need of behavioral health services.
• Establish relationships with community organizations, schools, primary care providers, and other stakeholders to enhance outreach efforts.
• Conduct initial assessments to identify the behavioral health needs of individuals.
• Provide information and referrals to appropriate behavioral health services and resources.
• Respond to crisis situations and provide immediate support and intervention.
• Collaborate with crisis intervention teams, law enforcement, and emergency services as needed.
• Advocate for individuals with behavioral health needs to ensure they receive timely and appropriate care.
• Conduct community education and awareness programs on mental health topics.

Bachelor's Degree in a related field of study required.

• Experience in behavioral health outreach or related field (1–2 years preferred).
• Lived experience as a military family member.
• Minimum of 3 years working with military families.

• Knowledge of military structure.
• Knowledge of community services and resources available to military families.
• Familiarity with PTSD and TBI and the challenges that accompany such diagnoses.
• Compassionate and empathetic spirit.
• Ability to listen and manage stressful situations and respond calmly and professionally in a safe and reassuring manner.
• Strong knowledge of behavioral health services, resources, and crisis intervention techniques.
• Excellent communication, interpersonal, and organizational skills.
• Ability to work independently and collaboratively within a team.
• Proficiency in using electronic health records and documentation systems.
• Valid driver's license and reliable transportation for community outreach.

• Standing Frequently (34‑66%)
• Walking Frequently (34‑66%)
• Sitting Occasionally (3‑33%)
• Lifting Frequently (34‑66%) 35 lbs+ (w/assisted device)
• Carrying Frequently (34‑66%) 20–35 lbs
• Pushing Occasionally (3‑33%)
• Pulling Occasionally (3‑33%)
• Climbing Rarely (Less than 2%)
• Balancing Frequently (34‑66%)
• Stooping Occasionally (3‑33%)
• Kneeling Occasionally (3‑33%)
• Crouching Occasionally (3‑33%)
• Crawling Rarely (Less than 2%)
• Reaching Frequently (34‑66%)
• Gross Manipulation (Handling) Frequently (34‑66%)
• Fine…