Family Support Specialist

Summary

Responsible for community outreach, engagement, and support to enhance access to behavioral health programs. The Outreach Worker collaborates with community partners, healthcare professionals, and social service agencies to promote mental health awareness and address the behavioral health needs of individuals. This position requires patient care responsibilities.

• Conduct proactive outreach within the community to identify individuals in need of behavioral health services.
• Establish relationships with community organizations, schools, primary care providers, and other relevant stakeholders to enhance outreach efforts.
• Conduct initial assessments to identify the behavioral health needs of individuals.
• Provide information and referrals to appropriate behavioral health services and resources.
• Respond to crisis situations and provide immediate support and intervention.
• Collaborate with crisis intervention teams, law enforcement, and emergency services as needed.
• Advocate for individuals with behavioral health needs to ensure they receive timely and appropriate care.
• Conduct community education and awareness programs on mental health topics.

Bachelor's Degree related field of study required. This role does not accept experience in lieu of a degree.

• Experience in behavioral health outreach or related field (1-2 years preferred).
• Lived experience as a military family member.
• Minimum of 3 years working with military families.

• Knowledge of military structure.
• Knowledge of community services and resources available to military families.
• Familiarity with PTSD and TBI and the challenges that accompany such diagnoses.
• Compassionate and empathetic spirit.
• Ability to listen and manage stressful situations and respond calmly and professionally in a safe and reassuring manner.
• Strong knowledge of behavioral health services, resources, and crisis intervention techniques.
• Excellent communication, interpersonal, and organizational skills.
• Ability to work independently and collaboratively within a team.
• Proficiency in using electronic health records and documentation systems.
• Valid driver's license and reliable transportation for community outreach.

• Standing Frequently (34-66%)
• Walking Frequently (34-66%)
• Sitting Occasionally (3-33%)
• Lifting Frequently (34-66%) 35lbs+ (w/assisted device)
• Carrying Frequently (34-66%) 20lbs - 35lbs
• Pushing Occasionally (3-33%)
• Pulling Occasionally (3-33%)
• Climbing Rarely (Less than 2%)
• Balancing Frequently (34-66%)
• Stooping Occasionally (3-33%)
• Kneeling Occasionally (3-33%)
• Crouching Occasionally (3-33%)
• Crawling Rarely (Less than 2%)
• Reaching Frequently (34-66%)
• Gross Manipulation (Handling) Frequently (34-66%)
• Fine Manipulation (Fingering) Frequently (34-66%)
• Feeling Constantly (67-100%)
• Foot Use Rarely (Less than 2%)
• Vision - Far Constantly (67-100%)
• Vision - Near Constantly (67-100%)
• Talking Constantly (67-100%)
• Hearing Constantly (67-100%)

The General Hospital Corporation is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.