Medical Assistant II

Job Summary

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts, to advance our mission. As a not‑for‑profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high‑performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

The role supports healthcare teams by assisting with both clinical and non‑clinical patient services under the direction of healthcare providers. Key responsibilities include taking vital signs, documenting patient information, scheduling appointments, and managing patient flow. This role involves direct interaction with patients to ensure their comfort and address concerns, as well as collaboration with physicians, nurse practitioners, and nursing staff to facilitate efficient care.

• Assists junior Medical Assistants with day‑to‑day questions and responsibilities and helps facilitate their learning by participating in onboarding training.
• Shows patients to examination rooms; prepares necessary equipment for healthcare providers; interviews patients to obtain medical information, measures their vital signs, weight, and height, and records information in the patient’s medical record.
• Explains treatment procedures, medications, diets, and physician instructions to patients; orders and organizes educational materials to reinforce patient education.
• Performs general office duties, such as answering phones, taking dictation, and completing insurance forms, while acting as a liaison with other departments and advocating for patients with a positive customer‑service approach.
• Collects blood, tissue, or other laboratory specimens, logs them, and prepares them for testing; performs phlebotomy if competence is demonstrated.
• Maintains inventory of immunizations and checks expiration dates.
• Provides immunizations (as applicable) which requires certification or 3 years of experience administering a vaccine and supervision of a provider.
• Is responsible for improving departmental quality initiatives, such as patient identifiers and hand hygiene.

• Education:
  • High School Diploma or Equivalent required
  • Associate’s Degree in Medical Assisting preferred
• Can this role accept experience in lieu of a degree? No
• Licenses and Credentials:
  • Basic Life Support (BLS Certification) – preferred
  • Certified Medical Assistant (National Certification) – preferred
• Experience:
  
  Direct MA experience or medical field work 1‑2 years required
• Knowledge, Skills and Abilities:
  • Strong interpersonal and communication skills are essential.
  • Ability to prioritize tasks in complex and busy environments.
  • Accuracy and attention to detail.
  • Compliance with all local, state, and federal privacy and confidentiality rules.
  • Ability to take vital signs and manual blood pressure, as well as collect blood samples and other specimens.
  • Comprehensive knowledge of medical terminology, procedures, and protocols.
  • Proficiency in electronic health record (EHR) systems and medical office software.
  • Using logic and reasoning to identify strengths and weaknesses of alternative solutions.
  • Managing one’s own time and the time of others.

• Standing Frequently (34–66%)
• Walking Frequently (34–66%)
• Sitting Occasionally (3–33%)
• Lifting Frequently (34–66%) 35lbs+ (w/assisted device)
• Carrying Frequently (34–66%) 20lbs–35lbs
• Pushing Occasionally (3–33%)
• Pulling Occasionally (3–33%)
• Climbing Rarely (