Manager, Care Management Social Work

Join to apply for the Manager, Care Management Social Work role at Boston Medical Center (BMC)

Provides direct supervision for the Social Workers in the Care Management department. Accountable for hiring, scheduling, supervising, and completing the performance appraisal process of all social work staff. Oversees the coordination of special projects and programs within the department including the BNI Program, Critical Incident Debriefing program, Intern Program, Clothing Bank, Bereavement, and SW Continuing Education Program. Will also utilize clinical social work techniques and theory to consult on, assess, and intervene with high‑risk patients and their families regarding the impact of emotional and social problems.

• Ensures the Care Management Social Work department operates smoothly, efficiently, and professionally on a daily basis across inpatient, outpatient, and ED settings.
• Manages departmental workflows to ensure timely completion of assignments, adherence to high‑quality clinical standards, and optimal patient care.
• Creates and maintains staff schedules, addressing coverage gaps and staffing conflicts in collaboration with leadership.
• Tracks employee hours, vacation/sick time, and ensures accurate payroll submission in coordination with hospital protocols.
• Maintains departmental files, manuals, and records, ensuring accuracy and accessibility.
• Provides backup support for administrative functions as needed and serves as a liaison between social work staff and other hospital departments to address operational or staffing‑related issues.
• Supervises social work staff, providing coaching, performance feedback, and professional development opportunities to foster a trauma‑informed, collaborative, and high‑performing team.
• Assists with new hire set‑up (such as issuing keys, coordinating phone and computer set‑up, etc.), orienting social workers to unit and campus, and coordinating cross‑training as needed.
• Assists manager with hiring, scheduling, and completing the performance appraisal process of all social work staff.
• Participates in the departmental on‑call rotation, providing clinical and operational support as needed during evenings, nights, and weekends.

• Leads and supports initiatives aimed at improving patient outcomes, social work processes, and program efficiency.
• Identifies opportunities to develop clinical programs addressing systemic challenges faced by vulnerable populations, including patients experiencing housing instability, behavioral health needs, substance use, and social determinants of health.
• Participates in quality improvement initiatives and implements actionable solutions based on operational and clinical data.
• Monitors key performance indicators (KPIs), tracks program metrics, and generates reports to inform decision‑making and program enhancement.

• Prepares reports, spreadsheets, presentations, and correspondence for leadership as needed.
• Consolidates and prioritizes communications, responding on behalf of leadership when appropriate.
• Schedules meetings, coordinates technology requirements, and supports departmental events or initiatives.
• Ensures timely and accurate data collection, maintains comprehensive data management systems, and analyzes information to evaluate program performance.
• Oversees grant‑related activities, including reporting, budget management, and compliance monitoring when applicable.

• Remains knowledgeable of and adheres to hospital policies, procedures, and work standards, including those related to hours of work, attendance, and confidentiality.
• Maintains current knowledge of evidence‑based, patient‑centered, trauma‑informed, and culturally responsive interventions for behavioral health, substance use, and complex social needs.
• Conducts and oversees comprehensive biopsychosocial assessments to identify social determinants of health and reduce barriers to care and discharge.
• Provides strength‑based, whole‑person interventions to patients and families…