Ambulatory Services Representative II - Breast Imaging​/Radiology

Ambulatory Services Representative II - Breast Imaging/Radiology

Join to apply for the Ambulatory Services Representative II - Breast Imaging/Radiology role at Boston Medical Center (BMC).

Boston Medical Center (BMC) is more than a hospital. It is a network of support and care that touches the lives of hundreds of thousands of people in need each year. It is the largest and busiest provider of trauma and emergency services in New England. BMC is committed to providing consistently excellent and accessible health services to all, and is the largest safety‑net hospital in New England.

The hospital is also the primary teaching affiliate of the nationally ranked Boston University School of Medicine (BUSM) and a founding partner of Boston Health Net – an integrated health care delivery system that includes many community health centers. BMC invites you to help achieve its Vision 2030 goal to make Boston the healthiest urban population in the world.

• Position: Ambulatory Services Representative II
• Department: Breast Imaging/Radiology
• Schedule: Full Time
• Position Summary: The incumbent supports the clinical practice by focusing on billing, charge entries, billing edits, charge reconciliations, billing inquiries, insurance carrier correspondence, and investigation of billing discrepancies. Additional duties include front‑end customer service, patient registration, insurance/coverage verification, appointment scheduling, and other administrative responsibilities as needed.

• Bill and manage care functions, including responding to billing inquiries, corresponding with insurance carriers, and investigating discrepancies.
• Provide general administrative support, including word processing, spreadsheets, and presentation software to create and edit departmental documents and presentations.
• Support physicians and department managers by managing calendars, scheduling appointments, answering departmental calls, and credentialing documents.
• Handle reception, customer service, creation or verification of Master Patient Index (MPI), registration demographics, visit management, appointment scheduling for consults, tests, procedures, and follow‑up visits.
• Perform insurance/coverage verification, co‑payment collection, front‑end review, and correction of registration and insurance edits.
• Obtain pre‑authorizations, coordinate referrals, and reconcile referral work lists.
• Execute administrative duties such as handling phones and mail, filling out forms, filing, photocopying, faxing, preparing letters and reports.
• Adhere to all of BMC’s RESPECT behavioral standards.

• HS/GED plus 3+ years relevant experience.
• Bachelor’s degree, or
• Associate’s degree plus 1 year relevant experience.
• Experience with medical billing or a similar setting preferred.

• Excellent English communication skills (oral and written) and interpersonal skills for courteous, patient‑focused interactions.
• Demonstrated customer service skills with independent judgment, thinking, and creativity in resolving customer issues.
• Strict confidentiality of all personal/health sensitive information.
• Ability to handle challenging situations and balance multiple priorities.
• Strong computer skills and knowledge of Microsoft Office applications (Word, Excel, Access, PowerPoint), web/internet. Experience with standard hospital registration and billing systems or ability to learn them.

$22.36 – $27.26 per hour. This range reflects minimum job qualifications, but base pay is determined by education, experience, and licensure/certifications directly related to the role. BMC also offers comprehensive benefits, including medical, dental, vision, pharmacy, contract increases, Flexible Spending Accounts, 403(b) savings match, earned time cash out, paid time off, career advancement opportunities, and resources to support employee and family well‑being.

Boston Medical Center is an equal opportunity employer and is committed to fostering a diverse and inclusive workplace. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic. Please note that all applications are processed exclusively through our official website. We do not request or require downloads of applications or purchase of equipment prior to employment.