Associate Community Relations Specialist

Role and Scope of Position

Under direct supervision, responsible for assisting with developing and maintaining favorable relationships with the surrounding community. Assist with implementing and coordinating programs to promote goodwill by disseminating information to the community and soliciting feedback from stakeholders. Participate in the organization's charitable giving programs as they affect community initiatives. May work with senior level consultants to represent Eversource at community gatherings or forums.

Eversource supports work‑life balance by offering hybrid schedules for certain roles. Eligibility is based on job responsibilities, operational needs, nature of work and team dynamics. Current guidelines require employees to work at least three days in the office, including Tuesdays and Wednesdays, with the third day set by the employee and supervisor based on department needs. These guidelines apply to roles approved for remote work and are subject to change, based on managerial discretion and work performance.

All applicants must be able to work up to five days in the office if needed (for example: emergencies, training, or other business needs) or should the policy change.

• Assists with implementing Community Relations strategies for community and municipal outreach and relationship development; emergency preparedness and response; local economic development; corporate giving; and employee engagement, volunteerism, and business membership activities.
• May assist with representing Eversource to constituents, leaders and communities by helping to support initiatives, proposals, concerns or issues related to the company’s reputation.
• Assists with supporting various internal partners to move projects towards successful outcomes while balancing company and community needs during large and small‑scale project meetings, municipal project briefings, and town/city council, board, commission, committee and other municipal organization meetings.
• May participate with identifying corporate giving opportunities within assigned territory and at local levels.
• Facilitates connections across internal departments and with external partners.
• Ensures timely and effective communications with municipal leaders on siting, permitting, construction and maintenance activities which may involve transmission, distribution, vegetation and reliability projects.
• Assists with monitoring and analyzing local government policy changes, elections, city and town ordinances, board, and council activities and serves as liaison with Eversource colleagues to ensure timely awareness and participation.
• Proactively builds relationships with essential community, private and non‑profit agencies and organizations.

• Knowledge of municipal, state and regional government as well as the regulatory process.
• Knowledge of utility business, regulatory, and energy supply issues.
• Knowledge of crisis communication and media relations.
• Ability to use PC desktop applications (e.g. Microsoft Word, Excel and PowerPoint, company outage management systems, Skype). Ability to use social media (Facebook, Twitter, Instagram) to support and promote company initiatives.
• Ability to produce and deliver reports and presentations to internal and external partners.
• Interpersonal skills and the ability to work with confidential information with integrity.
• Written and verbal communication skills necessary to present and share information with internal and external audiences.
• Collaborative skills and the ability to work effectively in political environments.
• Ability to interact effectively with customers, environmental groups and community‑based organizations
• Ability to get along well with all levels of management and government officials.

• Bachelor’s Degree in Communications, Public/Government Administration, or related discipline or equivalent experience. – Law, Public Affairs, Business Administration, Communications

• Zero (0) to three (3) years’ experience in community relations, customer care or government relations. Requires experience preparing and delivering presentations.