Business Operations Manager, Information Services

The Business Operations Manager, Information Services (IS) oversees financial planning, management, and coordination for all IS operating and capital budgets across multiple cost centers. The role manages and forecasts approximately $90M+ in operating budgets and $500K–$40M+ in capital budgets, partnering with project managers to ensure capital project financials and technology transitions are accurately planned and funded. Working closely with the CIO, IS leadership, Finance, and project teams, the manager provides financial insight to support decision‑making and optimize IS resources in a complex, matrixed environment.

The position handles highly confidential fiscal and employee data, summarizes monthly and annual spend, and prepares financial presentations for executive leadership. It also manages most requisitioning and contract administration, supports accrual planning with Finance, ensures invoices are paid, and improves financial processes, tools, and reporting.

• IS Operating Budget Management:
  Leads the annual operating budget development process for all IS cost centers in collaboration with IS leadership and Finance, covering approximately $90M+ in operating spend. Consolidates and reviews budget submissions, ensuring accuracy, alignment with strategic priorities, and adherence to institutional guidelines. Monitors budget performance throughout the year, analyzes variances, and recommends corrective actions.
• Capital Budget and Project Financial Support:
  Partners with IS project managers and portfolio leaders to develop, track, and forecast capital budgets for technology projects and initiatives, ranging from $500K to $40M+. Reviews business cases and project proposals for financial completeness and reasonableness. Monitors capital spend against plan, supports re‑forecasting, and provides financial input into project prioritization and sequencing.
• New Technology Services and Transitions:
  Manages the operating and capital budget planning for new technology services and the transition or retirement of existing services. Works with technical and operational leaders to model total cost of ownership, transition costs, and ongoing run‑rate impacts. Ensures that financial implications of technology changes are understood, planned, and incorporated into IS and institutional budgets.
• Financial Analysis, Forecasting, and Reporting:
  Develops and maintains financial models, forecasts, and dashboards to support IS leadership decision‑making. Prepares regular and ad hoc reports on IS financial performance, including cost center performance, capital utilization, and project financial status. Summarizes monthly and annual spend and provides clear, concise narratives and recommendations for executive and non‑financial stakeholders.
• Stakeholder Collaboration and Matrixed Coordination:
  Serves as a primary financial liaison between Information Services and Finance, Supply Chain, and other key departments. Collaborates effectively in a matrixed environment with IS leaders, project managers, and vendors to support contract financial review, cost allocation, and funding strategies. Provides guidance and education to IS managers on budgeting, forecasting, and financial management practices.
• Data, Systems, and Continuous Improvement:
  Utilizes institutional financial systems, project portfolio tools, and reporting platforms to manage and analyze IS financial data. Identifies opportunities to improve data quality, reporting efficiency, and financial transparency. Leads or participates in initiatives to streamline financial workflows and enhance the accuracy and timeliness of IS financial information.

• Strong knowledge of budgeting, forecasting, and financial analysis principles, including operating and capital budgeting in a large, complex organization.
• Understanding of technology/IT financial concepts such as total cost of ownership, capital vs. operating expense, depreciation, and project‑based accounting.
• Demonstrated ability to interpret and analyze financial data, identify trends and variances, and develop clear, actionable recommendations.
• Proficienc…