Manager of Operational Risk Management

The Manager is responsible for assisting in the operational risk management oversight activities in the US Division. The Manager is responsible for supporting the development of the Enterprise and Operational Risk Frameworks for the division and Manulife, for driving the implementation of these Frameworks throughout the Division, and for providing oversight of and reporting on the Operational and Enterprise Risk activities throughout the Division.

• Provide second line of defense oversight of Risk and Control Self Assessments, Change Initiatives, Scenario Analysis, and other operational risk programs as needed by probing, challenging, and assessing risk by applying risk expertise, strong relationship management, and critical thinking skills.
• Participate in high-risk projects and change management initiatives, providing advice to project sponsors and resources on operational risk management activities.
• Ensure alignment with Manulife Financial group policies and best practices, escalating risk concerns as required.
• Educate and train businesses on risk management frameworks and associated risk policies and standards.
• Support business unit Risk Teams in execution of divisional-level activities.
• Ensure continuous and effective line of communication with the Information Risk Management area, allowing for comfort that the right subject matter experts are providing the oversight.
• Promote a strong risk culture in the Division. Oversee the risk culture assessment process.
• Plan and execute agendas for the Division Risk Committee, Separate Account Oversight Committee and the CRO updates to local company boards (as applicable).
• Escalate issues as appropriate to senior management and risk committees, to ensure awareness of key risks and inadequate or delayed action plans, or to promote support for appropriate actions or risk acceptance.

• Bachelor's degree
• 5+ years of experience working in risk management, insurance operations, oversight, audit, or compliance is preferred
• Successful candidate must be a strong champion of the Operational Risk Framework
• Strong relationship-building skills and will be required to form and cultivate a strong working relationship with many resources across the Company.

• Experience with or understanding of operational procedures at a financial institution (preferably insurance)
• Working knowledge of enterprise and operational risk management frameworks and processes is a plus.
• Experience in designing, implementing, and validating the effectiveness of operational controls is strongly valued.

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

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At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation…