Trust Operations Associate

Trust Operations Associate

Apply for the Trust Operations Associate role at John Hancock
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Trust services is looking for a Trust Operations Associate to join our dynamic Trust Reconciliation team. The ideal candidate will be a highly motivated & passionate professional who has background experience in US retirement/operations, process design, risk mitigation and a proven ability to work closely with various partners. This individual will play a key role in supporting daily Trust functions while also contributing to processes/initiatives that position our business for the future.

This is an exciting opportunity for a motivated professional who thrives in a fast‑paced environment, values collaboration, and is eager to make an impact.

• Prepare and review daily cash reconciliations, ensuring receipts, disbursements, taxes, and lockbox accounts are all reconciled and in balance by the close of business.
• Identify out of balances and take proactive steps to resolve all breaks daily.
• Monitor and manage incoming/outgoing money for payrolls, manual trades, ACH activity, and check deposits.
• Research and own the resolution of trading issues and reconciliation breaks to ensure aging remains within SLA’s.
• Successfully monitor and follow up on escalated items, seeing problems through to resolution and closure.
• Support check deposit process by receiving and depositing checks.
• Process tax corrections and support annual production of tax forms for participants/plans.
• Initiate and approve customer wires and book transfers; transmit and void files to the bank.
• Assist in monthly and quarterly aged item reporting.
• Collaborate with and support other members of the Reconciliation unit in completing daily functions.
• Ensure all procedure documentation is accurately reviewed and maintained. Ensure controls are being followed and steps taken to mitigate risk.
• Contribute ideas for process optimization to improve efficiency and effectiveness. Work with internal teams for requirements, design, implementation and documentation.
• Monitor email inbox and respond to inquiries providing timely and accurate information.

• Strong Excel skills and experience with Power Apps & Power BI.
• Strong attention to detail skills.
• Minimum 3-5 years of financial services experience ideally from a retirement plan provider.

• Knowledge of trading platforms and US retirement industry preferred.
• Strong understanding of cash/share reconciliation and impacts.
• Ability to work independently and in a team environment under tight deadlines. Demonstrate initiative and being a team player.
• Excellent customer service, communication, and problem resolution skills. Able to work with diverse teams.
• Previous experience working with SQL, FIS Omni, JIRA and/or Matrix CC360 a plus.
• Experience working in projects or process‑improvement initiatives, establishing & documenting requirements, developing solutions, and status reporting to management & partners.
• Familiarity with SAFE AGILE methodology.

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well‑being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

Manulife Financial Corporation is a leading international financial services provider. To learn more about us, visit

Manulife is an Equal Opportunity Employer. At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy‑related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact

Location:

Boston, Massachusetts. Working arrangement:
Hybrid. Salary range: $60,375.00 USD – $ USD. For other locations contact  for the salary range.

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Family & Medical Leave, Employee Polygraph Protection, Right to Work, E‑Verify.