Core Operations, Vice President

The Business Onboarding and Transitions (BOaT) team is seeking a talented individual to manage the team responsible for general administration of customer custody accounts.

The team you will be joining is a part of State Street Global Services (SSGS). SSGS gives asset owners and managers access to the essential financial tools they need to deliver effective investment solutions. From core custody, accounting, fund administration and shareholder recordkeeping, to complete operations solutions and servicing for alternative assets like OTC derivatives, private equity and real estate, SSGS' tools help our clients make better investment choices and act on growth opportunities.

Join us if making your mark in the financial services industry from day one is a challenge you are up for.

As a client service consultant you will:

• Effectively manage the day-to-day operations of the team that administers custody accounts for the North American client base, ensuring that all processes related to account opening, maintenance, compliance, and transitions are handled efficiently and accurately
• Establish and foster client relationships
• Effectively coordinate with internal departments, respond to client escalations, maintain meticulous records, and support both new and existing clients through their onboarding and account transition phases
• Monitor and evaluate the continuing effectiveness of processes, system and procedures, initiating remedial action as necessary
• Ensure that KPI measures (as defined in SLAs with internal business units and where applicable) are achieved on a monthly basis

These skills will help you succeed in this role:

• Ability to manage multiple tasks, and prioritize
• Superior problem-solving and critical analysis
• Knowledge of relevant State Street systems
• Effective communication
• Commitment to providing first-class customer service

Bachelor's degree required

Minimum 10 years of experience in financial services, global custody preferred

State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation we're making our mark on the financial services industry. For more than two centuries, we've been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary in locations, but you may expect generous medical care, insurance and savings plans among other perks. You'll have access to flexible work program to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

We truly believe our employees' diverse backgrounds, experiences and perspective are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome the candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader.

You will have tools to help balance your professional and personal life, paid volunteer days, matching gift program and access to employee networks that help you stay connected to what matters to you.

State Street is an equal opportunity and affirmative action employer.

Salary Range: $115,000 - $182,500 Annual

Core Operations Vice President
• Boston, MA, US