Loan Servicing Supervisor

Compensation: $75,000–$100,000 base (market-aligned)

This role is responsible for leading day-to-day loan servicing operations across a consumer and residential loan portfolio. The Loan Servicing Supervisor will guide a team responsible for servicing loans throughout their lifecycle, ensure regulatory adherence, and support a high-quality member experience. The ideal candidate brings hands-on servicing knowledge, strong people leadership, and a balanced, member-focused approach to collections and compliance.

• Direct and oversee loan servicing activities for consumer and residential loan products, including auto, credit card, home equity, and mortgage loans
• Manage servicing workflows for both performing and delinquent loans, ensuring accuracy, timeliness, and consistency
• Lead, coach, and support a team of loan servicing professionals through goal-setting, performance feedback, and ongoing development
• Partner with internal departments to improve servicing processes and enhance the overall member experience
• Maintain compliance with all applicable federal and state regulations governing loan servicing and collections practices
• Serve as an escalation point for complex member situations, balancing regulatory requirements with practical resolution strategies
• Coordinate with third-party vendors such as repossession firms, collection agencies, and legal partners as needed
• Ensure internal policies, procedures, and documentation standards are followed consistently
• Monitor servicing trends, regulatory updates, and industry best practices, incorporating improvements where appropriate
• Assist with staffing decisions, workflow planning, and resource allocation to meet operational demands

• Minimum of 5 years of experience in loan servicing, collections, or related lending operations, including team leadership
• Strong working knowledge of loan servicing regulations and compliance requirements
• Experience with loan servicing platforms and systems; familiarity with COCC, Velera, and/or Encompass is a plus
• Bachelor’s degree preferred; equivalent professional experience considered
• Proven ability to lead, motivate, and develop staff in a fast-paced financial services environment
• Excellent written and verbal communication skills
• Highly organized, detail-oriented, and comfortable managing multiple priorities simultaneously
• Strong judgment, professionalism, and ability to handle sensitive situations with discretion
• Proficient in Microsoft Outlook, Word, and Excel