Collections Specialist

A Regional Legal Office is seeking a Collections Specialist to join their team. This is a newly created position due to the firm's growth, aimed at ensuring the efficient management of our accounts receivable.

Qualifications

• 2–4years of experience in collections, billing, accounts receivable, or finance
• 2+ years Legal or Insurance industry experience required
• Hands on invoice reconciliation and payment processing required
• Expert level experience communicating directly with claim reps, adjusters, attorneys, or clients regarding overdue invoices and appeals.
• Hands on management of high volume of emails, follow‑ups, and payment discrepancies.
• Previous industry experience in legal billing, insurance billing, or claims processing is strongly preferred.
• Proficiency with Outlook, Word, and related AR/billing systems.
• Excellent written and verbal communication skills.
• Customer service mindset with the ability to resolve issues professionally.
• Ability to multitask and meet strict deadlines.
• Collaborative team player with strong organization and prioritization abilities.

Key Responsibilities

• Review and post daily payments for assigned clients, ensuring accuracy and timely resolution of missing payments, write‑offs, and appeals.
• Follow up on overdue invoices by communicating with claim reps, adjusters, and insureds via phone, email, and formal notices.
• Collaborate with attorneys and the billing team to manage appeal submissions, deductions, invoice corrections, and supporting documentation.
• Maintain accurate and up‑to‑date AR records in ARCS, including tracking flagged emails and issuing follow‑up reminders.
• Provide high‑quality customer service by preparing reports, researching inquiries, and resolving payment‑related issues.
• Update and create internal procedures to streamline workflows and ensure compliance with deadlines.
• Support overall financial accuracy and contribute to improved collection performance.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.