Fund Administration Manager

Fund Administration Manager

Join John Hancock as a Fund Administration Manager in the Treasury & Portfolio Services (TPS) Team, part of the Fund Administration department. The team oversees accounting and custody oversight across multiple fund platforms and product lines, with core functions including NAV calculations, fund distributions, cash management, fund events, closed‑end fund compliance, policy development, and accounting/custody guidance.

• Lead the resolution of complex accounting and operational issues.
• Provide direct and/or indirect management to a team of TPS analysts.
• Take a leadership role in the oversight of the custodian bank relationships.
• Display strong understanding and technical ability around fund accounting activities related to NAV calculation; analyze impacting movements to the funds’ NAVs and lead the NAV error resolution process.
• Perform final review of multiple daily and periodic deliverables, leveraging accounting/custody/operational expertise to identify issues and provide guidance to staff.
• Act as the team’s subject‑matter expert on multiple operational oversight functions, including NAV oversight, distributions, SEC yields, distressed securities, closed‑end leverage, fund events, and liquidity facilities oversight.
• Lead TPS in the completion of cross‑functional projects to support overall business initiatives.
• Represent TPS and play an active role in various internal committees.
• Coordinate the completion of quarterly Board of Trustees materials and/or presentations for senior management.
• Ensure team adherence to detailed procedures and policies, identifying and driving needed updates to maintain relevance and risk mitigation.
• Lead the drafting of applicable accounting policies.
• Provide support during internal/external audits and risk assessments.
• Ensure adherence to various regulatory requirements.
• Direct and oversee automation initiatives that utilize technology to drive efficiency improvements and workflow optimization within the team.

• At least 10 years’ experience in the mutual fund accounting, operations, or financial services industry with progressive increase in responsibilities.
• Bachelor’s degree in accounting, finance, or a related field of study.
• Extensive experience and solid understanding of core accounting principles.
• Extensive experience in leading teams and fostering employee development.
• Strong technical, analytical, organizational, problem‑solving, and verbal/written communication skills.
• Proven ability to manage large‑scale projects effectively.

• Outstanding communication skills, including strong presentation and meeting facilitation abilities.
• Ability to apply knowledge and experience to identify and help generate improvements in operational efficiency.
• Strong sense of ownership across responsibilities and team initiatives.
• Ability to arbitrate and resolve conflicts between internal and/or external constituents when necessary.
• Ability to adhere to and develop appropriate procedures and controls to mitigate risk across the business.
• Proficiency in Microsoft Office Suite (particularly Excel) and familiarity with Bloomberg.
• Familiarity with tools such as Power BI, Alteryx, and other data compilation/workflow tools is a plus.

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well‑being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit Manulife Story.

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our…