Sr. Plan Manager; Corporate Mid-Market

Together we fight for everyone’s opportunity for a better financial future.

We will do this together — with customers, partners and colleagues. We will fight for others, not against:
We will stand up for and champion everyone’s access to opportunities. The status quo is not good enough … we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future. We know that reaching this future depends on our actions today.

Like our Purpose Statement, Voya believes in being bold and committed to action. We are committed to a work environment where the differences that we are born with — and those we acquire throughout our lives — are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work.

Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision.

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Manages all aspects of Corporate Mid-Market MEP/PEP plans, maintain and enhance relationships with existing clients, and help to contribute to increased profitability. Typically works on the larger and/or more complex plans/customers.

Please Note:

This position has been designated as a hybrid-office/home role. Details of your in-office schedule will be finalized with your manager.

• Serves as primary customer contact for specific sponsored MEP/PEP plans; handles more complex and sensitive cases.
• Resolves service and communication issues through direct contact with sponsors, other customers, and internal functional units (money in, money out, technical services).
• Participates in relationship management with plan sponsors and customers.
• Collaborates with sales, record keeping and operations staff to ensure plan alignment.
• Contributes to product development and process improvement efforts; promotes all feasible products, services and automation based on client assets.
• Directly resolves complex service and communications issues with customers; manages highly sensitive and key at risk clients.
• Identifies and assists with plan retention opportunities, sponsors, distribution and TPAs.
• Supports supervisor, in training and mentoring to new employees.
• Some travel may be required to attend Client meetings (e.g., finals).
• Other duties as assigned.

• Bachelor’s degree in business administration or equivalent.
• 5+ years financial services industry experience.
• Customer Services experience/skills.
• Experience with managing highly sensitive and key at risk clients.

Voya is committed to pay that’s fair and equitable, which means comparable pay for comparable roles and responsibilities.

The below annual base salary range reflects the expected hiring range(s) for this position in the location(s) listed. In addition to base salary, Voya offers incentive opportunities (i.e., annual cash incentives, sales incentives, and/or long-term incentives) based on the role to reward the achievement of annual performance objectives. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Voya Financial is willing to pay at the time of this posting.

Actual compensation offered may vary from the posted salary range based upon the candidate’s geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

$60,450 - $100,760 USD

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