Loan Administrator

Who We Are:

Mass Development, the state’s development finance agency and land bank, delivers financing solutions, real estate expertise, and other assistance to strengthen and grow the Massachusetts economy. We partner with businesses, nonprofits, developers, banks, and municipalities, providing resources to help create jobs, build housing, and foster vibrant communities across the state. We foster a work environment that values diverse perspectives, encourages innovation, and celebrates our shared commitment to building a stronger Massachusetts.

Within the Finance Division, the Portfolio Department partners closely with the Lending, Community Investments, and Real Estate divisions to support a wide range of programs. As a Loan Administrator, you’ll support the day-to-day administration of loans, guarantees, and grants across multiple Mass Development programs. In this role, you’ll help keep Mass Development’s loan portfolio running smoothly by supporting transactional processing, documentation, and reporting, while serving as a key operational partner to both internal teams and external clients throughout the lifecycle of each transaction.

• Process and manage multiple loan, guarantee, and grant transactions, including payments and advances
• Partner with accounting to ensure accurate billing and financial processing
• Serve as a primary point of contact for internal partners and external clients, providing timely, professional support
• Ensure accuracy and completeness of data and documentation within loan servicing systems
• Maintain organized, compliant file retention systems
• Assist with monthly and quarterly portfolio reporting
• Monitor UCC filings, real estate taxes, and insurance requirements
• Support the preparation and processing of legal documents, including mortgage discharges for paid‑off loans
• Contribute to a collaborative, client‑focused team environment

• 1–3 years of relevant professional experience or an associate degree
• Strong organizational skills and the ability to manage multiple projects and deadlines
• Excellent written and verbal communication skills
• Strong interpersonal skills with a customer‑centric approach
• Ability to work independently and collaboratively as part of a team
• Familiarity with commercial loan documentation and loan servicing systems
• 2–3 years of experience in a loan operations environment (preferred, not required)
• Experience with loan servicing systems such as Enable (preferred, not required)
• Understanding of and commitment to diversity, equity, inclusion, access, belonging, and anti‑oppression in the workplace

• Comprehensive Health Coverage: Including medical, dental, and vision insurance to keep you and your family healthy.
• Retirement Plans: Robust 401(a) and 457(b) plans with an agency match to help you plan for your future.
• Paid Time Off: Generous vacation, sickness, personal leave, and holidays allowing you to refresh and maintain a healthy work‑life balance.
• Hybrid Work Environment: Helps you minimize the burden of a daily commute, for that ideal balance of work and personal life.
• Professional Development: Opportunities for continuous learning to help advance your career. Never stop learning with our tuition reimbursement and Student Loan Reimbursement programs.
• Wellness Programs: Access to wellness resources and programs to support your overall well‑being.