Manager of Billing & Adjustments

Position Purpose

Manages professional, administrative, supervisory and technical work involved in the operations of the billing, adjustment and liens department.

• Manages the day to day operations of the billing, adjustment and liens department.
• Analyzes complex billing issues and resolves problems.
• Reviews and approves adjustments and abatements that are over $2,000.
• Oversees the construction billing bypass process with the Engineering Customer Service and Revenue and Audit departments. Manually calculates and inputs consumption on accounts that are on bypass.
• Develops goals and objectives to improve the billing, adjustment and liens operations.
• Monitors and tracks individual and department performance.
• Prepares monthly management report.
• Oversees the General Service Application Process. Places new accounts in proper billing cycle and ensures that all miscellaneous billing codes are in or removed from system, i.e., fire pipe, grease trap, cross connection, etc. Previews all GSA’s; ensures all tasks are completed and closes GSA’s. Conducts final review of process. Inactivates accounts that are cut and capped.
• Reviews and inputs steam consumption provided by vendors into the billing system.
• Performs similar or related work as required, directed or as situation dictates.
• Coordinate with neighboring communities to obtain readings for billing.

Education, Training and

Experience:

Associate’s Degree in Business, Accounting or other Finance discipline required;
Bachelor’s Degree preferred. Five to seven (5
- 7) years of demonstrated supervisory/managerial experience in billing, accounting or related environment. Any equivalent combination of education, training and experience.

Knowledge:
Extensive knowledge of finance and personal computer systems; knowledge of all related laws, rules, and regulations; working knowledge of computer applications for financial and statistical processes.

Ability:
Apply principles of logical or scientific thinking to define problems in order to collect data, establish facts and draw conclusions; interpret an extensive variety of technical instructions in mathematical form; apply mathematical operations to frequency distributions and validity tests; communicate effectively orally and in writing.

Skill:
Strong interpersonal and organizational skills; excellent written and verbal communication skills; proficient computer skills in operating computers and utilizing appropriate software applications; strong aptitude for numbers and details.

Ability to view computer screens, work with details for extended periods of time, operate standard office equipment and move throughout the office. May move objects weighing up to 10 pounds. Must be able to convey information to customers, supervisor and other employees.

• Work is performed primarily under typical office conditions; the noise level is moderately noisy.
• Operates computer, telephone, facsimile machine, copier, calculator and other standard office equipment.
• Employee has contact primarily with Commission staff and departments. Contacts are by telephone, in writing, and involve an information exchange dialogue.
• Errors could result in financial and/or legal repercussions.

Affirmative Action/Equal Employment Opportunity Employer